Hannah Lyons
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager
Black Rifle Coffee
11.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
Store Manager
Starbucks
09.2013 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Grace Baptist School
Springfield, MO06.2012
Skills
- Risk Management
- Product Analysis
- Program Development
- Change Implementation
- Problem Resolution
- Performance Improvement
- Leadership
- Staff Development
Timeline
General Manager
Black Rifle Coffee
11.2021 - Current
Store Manager
Starbucks
09.2013 - 10.2021
High School Diploma -
Grace Baptist School
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