Hannah Macatangay
Sacramento,CA
Summary
Experienced with designing and delivering impactful training materials. Utilizes innovative methods to engage and develop team members. Track record of fostering culture of continuous learning and improvement.
Overview
9
9
years of professional experience
Work History
Training Leader
Panda Express
03.2024 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs with University of Panda.
- Evaluated training needs through assessments and feedback, leading to tailored training interventions.
- Established a learning culture within the organization, encouraging continuous professional development for all staff members.
- Delivered impactful trainings across multiple formats such as classroom instruction, virtual learning, and one-on-one coaching sessions.
General Manager
Panda Express
11.2021 - 02.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Shift Leader / Counter Help
Panda Express
02.2018 - 05.2020
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
McDonald's
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Social Sciences
American River College
Sacramento, CA05-2022
Skills
- Team management
- Collaborative learning
- Problem-solving
- Training and mentoring
- Operations management
Accomplishments
Trained 31 managers
Timeline
Training Leader
Panda Express
03.2024 - Current
General Manager
Panda Express
11.2021 - 02.2024
Shift Leader / Counter Help
Panda Express
02.2018 - 05.2020
Cashier
McDonald's
01.2017 - 01.2018
Associate of Science - Social Sciences
American River College