Hannah Maple
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Belle Tire
11.2021 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Trained new employees on proper protocols and customer service standards.
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
Kokomo, IN
01.2020 - 10.2021
- Provided excellent customer service to all retail, insurance replacement, and corporate customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Grew personal sales and boosted profits for local branch and entire area
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Oversaw training for all newly hired interns and management trainees.
Professional Dog Trainer
Ultimate Canine
02.2019 - 01.2020
- Managed a schedule with 20+ training clients per week.
- Travel to client homes and provide private lessons adapted to the individual client's lifestyle and needs.
- Performed individual training sessions at the facility with stay and train clients, including a graduation lesson at the end of the stay.
- Maintained training with previously trained therapy and service dogs in public settings.
- Provided clients with the highest level of service and confidentiality.
Family Case Manager II
Indiana Department of Child Services, Cass County
08.2016 - 06.2018
- Carried and managed a double caseload.
- Conducted investigations, including gathering evidence, conducting home assessments, and communicating effectively with clients.
- Testified in court weekly to provide updates on progress of client programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources and educational programs.
- Developed and created programs and monitored effectiveness against individual participant needs.
Car Hop
Selvio’s BK Root Beer East
07.2010 - 06.2016
- Memorized orders and maintained high accuracy in high-traffic times.
- Provided excellent customer service.
- Trained new hires in all aspects of the position.
- Identified price of goods and calculated bills with cash register.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Answered guest questions and promoted special products.
Correctional Officer
Cass Pulaski Community Corrections
10.2013 - 02.2015
- Maintained security of the facility.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Received and accounted for personal possessions and determined inmate work assignments.
Secretary
Warner’s Greenhouse
10.2012 - 11.2013
- Provided excellent customer service.
- Ran front end of shop, including running the cash register, taking orders by phone and in person.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Oversaw billing and book keeping.
Education
Bachelor of Science - Criminal Justice
Indiana University Kokomo
Kokomo, IN08.2016
High School Diploma -
Logansport High School
Logansport, IN05.2012
Skills
- Customer Service
- Appointment Coordination
- Verbal and Written Communication
- Judgment and Decision Making
- Meticulous Attention to Detail
- Confidentiality and Data Protection
- Schedule Management
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Professional and Courteous
- Multitasking and Time Management
- Fast Learner
- Problem Solving
- Relationship Building
Timeline
Assistant Manager
Belle Tire
11.2021 - Current
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
01.2020 - 10.2021
Professional Dog Trainer
Ultimate Canine
02.2019 - 01.2020
Family Case Manager II
Indiana Department of Child Services, Cass County
08.2016 - 06.2018
Correctional Officer
Cass Pulaski Community Corrections
10.2013 - 02.2015
Secretary
Warner’s Greenhouse
10.2012 - 11.2013
Car Hop
Selvio’s BK Root Beer East
07.2010 - 06.2016
Bachelor of Science - Criminal Justice
Indiana University Kokomo
High School Diploma -
Logansport High School