HANNAH MAYER
Summary
Experienced in veterinary medicine and management, eager to expand skills in a new field and contribute as a valuable asset in a growth-oriented company. Career progression from receptionist to office manager showcases my ability to quickly learn and advance. Dedicated to creating positive first impressions, ensuring clients feel welcomed and confident in our ability to handle their needs. Having an optimistic yet constructive attitude sets the tone for coworkers and clients alike, making them feel appreciated and myself approachable for any questions or concerns. Fostering collaboration is a top priority, as I believe it is essential for creating a thriving work environment.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Upstate Vet Emergency + Specialty
10.2023 - Current
- Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in
- Scheduling with emergency, neurology, oncology, radiation, ophthalmology, internal medicine, dentistry and cardiology
- Oversee the clinic flow
- Manage and assist clients in the euthanasia paperwork process
- Discuss payment choices with clients
- Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distributing daily mail and purging charts in the system
- Maintain knowledge of extension numbers to reach employees throughout the network
- Assist in emergency situations by expediting calls to triage staff members
- Answer multiple line phone systems
- Transfer calls quickly and accurately
- Familiarity of all Network Sites, infrastructure and protocols
- Assist in emergency situations by expediting calls to triage staff members
- Utilize voice mail and paging systems
- Assist clients with directions to network hospitals
- Troubleshoot problem calls
- Understanding of the Appointment Scheduler for exams and procedures
- Answer general veterinary Information questions regarding the Hospital
- Inform and assist clients about our website and how to navigate it
- Perform other duties as assigned
Client Service Specialist
CPC Nutrition
05.2022 - 10.2023
- Worked the front desk in sales and medicine
- Took orders for feed, minerals, medicine, supplies and more
- I often worked with our sales system and excel for inputting customer orders, maintaining medicine inventory via MWI Animal Health and packing and sending orders for medicine
- Delivered medicine orders as well as fill the prescription for the customer and send it to their designated location
- Top quality customer service and attention to detail is of utmost importance to ensure orders are put in and processed correctly from start to finish
Lead Receptionist
Pet's Favorite Vet
05.2021 - 04.2022
- Fear Free Certified
- Client communications, scheduling appointments, running point of sales, billing and collecting payments/past due balances, social media management (Facebook, Instagram), inventory, price adjustments, setting up CareCredit and running payments plans through there, keeping track of subscriptions, retrieving medical records and uploading them into Vetter, training new receptionists, local marketing and event planning, logging communications
- I also would assist in rooms where I would restrain cats and dogs, help with vaccinations, blood draws, giving fluids, and fill medicine in the in-house pharmacy
Resort Manager
Pet Paradise
06.2019 - 01.2021
- Overseeing boarding, day camp, grooming and client relations
- I managed both the front desk staff, the back of house staff as well as our groomers
- I handled any client concerns or staff concerns
- Ordering supplies such as office, chemicals, grooming, and anything needed for back of house with boarding and the building supplies
- I addressed and reported any maintenance issues
- The majority of my job was to oversee that everyone was doing their responsibilities and completed any delegated tasks, that the resort is running efficiently, everything is done correctly and in a timely manner, the clients are happy, our pets are well taken care of and safe, and that my staff feel satisfied and confident in their work
- I break down the daily schedule for my staff and handle any call outs or rearranging of the schedule
- Weekly staff schedule, time off requests and confirming time clocks were all part of my duties
- Time management is a huge key factor
- I was responsible for clear communication with staff and clients regarding the animals in our care and upholding and going above expectations
- I coordinated in scheduling and conducting interviews for several positions as well as follow through with hire offers and then the new staff members training and introduction to their role
- I was to enforce our policies and procedures and address any staff who fail to meet these
- I was also responsible for administering medication to our boarders and day campers
Receptionist/Front Office Manager
Rocky Creek Veterinary Hospital
03.2014 - 04.2019
- Greeting clients, collecting payment, ordering office supplies, setting up payment plans if necessary, selling prevention (heartworm/flea/tick), checking in boarders/grooming/veterinary appointments/day care/day camp
- Managing social media (Facebook, Instagram, Website), taking pictures of employee profiles and events, scheduling boarding/veterinary appointments, creating new client accounts, calling for previous medical records, putting in medical records, confirming appointments, filling medication in the in-house pharmacy, and much more
Education
High school or equivalent - GED
Seminole State College
Sanford, FL04.2011
Skills
- Office Management
- Social Media Management
- Inventory Control
- Typing (Average 88 WPM)
- Payroll
- Medical Filing/Data Entry
- Excel
- Scheduling
- Documentation
- Meeting deadlines
- Provider relations
- System documentation
Timeline
Client Service Representative
Upstate Vet Emergency + Specialty
10.2023 - Current
Client Service Specialist
CPC Nutrition
05.2022 - 10.2023
Lead Receptionist
Pet's Favorite Vet
05.2021 - 04.2022
Resort Manager
Pet Paradise
06.2019 - 01.2021
Receptionist/Front Office Manager
Rocky Creek Veterinary Hospital
03.2014 - 04.2019
High school or equivalent - GED
Seminole State College
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