Hannah McCollum
Knoxville,TN
Summary
Dedicated Customer Service Representative recognized for resolving customer issues efficiently and enhancing team performance through staff training. Proven ability to maintain accurate records and manage documentation effectively, contributing to operational excellence and high customer satisfaction levels. Aiming to leverage skills to drive success in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
21st Mortgage Corporation
Knoxville, TN
06.2023 - Current
- Resolved customer issues by utilizing effective communication and problem-solving techniques, enhancing customer satisfaction.
- Trained new staff on customer service protocols and best practices, ensuring consistent service quality.
- Delivered comprehensive information on loan products and services to clients, aiding in informed decision-making.
- Maintain and update detailed records while ensuring paperwork is processed accurately and within required deadlines.
- Process and review documentation related to insurance claims and repossessions, ensuring accuracy and completeness.
Nanny
Private Employers
Knoxville, TN
03.2022 - 06.2023
- Monitored children's needs and ensured safety during daily activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Developed engaging educational activities to stimulate children's learning.
TEACHER
DAYCARE, FIRST STEP II LLC
Knoxville, TN
05.2021 - 03.2022
- Cultivated positive relationships with students, parents, and teaching staff to foster a supportive learning environment.
- Designed and maintained classroom environments that supported student learning and addressed physical, social, and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules
- Established and enforced classroom rules to effectively manage student behavior and promote a disciplined learning atmosphere.
COFFEE
BARISTA, THE ARTISTIC BEAN
Townsend, TN
07.2020 - 05.2021
- Greeted customers at front counter, answered questions, and input specialty coffee orders into POS system to enhance customer experience.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Discussed menu items and preparation methods with customers, suggesting promotional items that contributed to increased sales.
- Maintained cleanliness, organization, and sanitation of food, ensuring quality and compliance with health standards.
CASHIER AND CUSTOMER SERVICE
HARVEST TIME NATURAL FOODS
Lobelville, TN
03.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Assisted customers with purchases, item location, and reward program enrollment to enhance loyalty and satisfaction
- Responded to inquiries regarding store policies and concerns to ensure positive customer experiences
- Delivered friendly service and knowledgeable assistance to foster customer loyalty and drive consistent sales
- Worked closely with store owner to solve problems and handle customer concerns.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN 08.2026 - 08.2026
Associate of Arts - Theatre Arts
Pellissippi State Community College
Knoxville, TNHigh School Diploma - US
Gateway Christian Schools
Memphis, TNSkills
- Effective communication
- Problem solving
- Attention to detail
- Ability to multitask
- Relationship Building
- Conflict resolution
- Dependability
- Positive outlook
Timeline
Bachelor of Arts - Psychology
University of Tennessee
08.2026 - 08.2026
Customer Service Representative
21st Mortgage Corporation
06.2023 - Current
Nanny
Private Employers
03.2022 - 06.2023
TEACHER
DAYCARE, FIRST STEP II LLC
05.2021 - 03.2022
COFFEE
BARISTA, THE ARTISTIC BEAN
07.2020 - 05.2021
CASHIER AND CUSTOMER SERVICE
HARVEST TIME NATURAL FOODS
03.2018 - 05.2020
Associate of Arts - Theatre Arts
Pellissippi State Community College
High School Diploma - US
Gateway Christian Schools