HANNAH MCPHAIL
Dallas,TX
Overview
5
5
years of professional experience
Work History
Account Representative
ISN Software Corporation
07.2024 - Current
- Managed a portfolio of key accounts and maintained high client retention rate by ensuring timely and accurate delivery of services and products to meet their unique needs.
- Organized and led regular account review meetings with clients to ensure alignment on goals, expectations, and overall satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Senior Associate
ISN Software Corporation
07.2023 - 07.2024
- Consistently exceeded performance benchmarks leading to tangible growth and surpassing organizational objectives.
- Established relationships with existing clients while developing strategies to build new clientele.
- Prepared detailed reports on account activity, progress towards goals, and areas for improvement.
- Collaborated with internal teams to develop strategies for meeting client objectives
- Tracked key performance metrics for each account, ensuring targets were consistently met or exceeded.
Business Development Associate
ISN Software Corporation
06.2022 - 07.2023
- Answered inbound calls to handle account questions, invoice and create customer accounts, and resolve customer concerns
- Conducted outbound calls to follow up on customer leads or provide additional support for existing customers
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
Swim Coach
The Carriage Club
05.2021 - 07.2022
- Assisted in coaching a team of over 100 swimmers aged 4-18
- Responsible for scheduling swimmers events for weekly meets utilizing complex software systems
- Motivated individuals to perform to the best of their abilities resulting in personal goal attainment.
Social Media Marketing Intern
The Balm Box
01.2022 - 05.2022
- Created social content for Twitter, Instagram, Facebook, and LinkedIn for a selective target audience
- Worked closely with the company owner to optimize the content calendars across all platforms to coincide with new product launches, sales, and new blog content
- Curated email pitches for potential media opportunities.
Campus Marketing Manager
Bumble
08.2019 - 12.2019
- Created engaging content for various marketing channels, including social media, email, and print materials
- Planned and executed promotional events to create brand awareness across college campuses.
Education
Bachelor of Science in Journalism - Strategic Communications -
University of Kansas
05.2022
Skills
- Account Management
- Proficiency in Microsoft Excel
- Cross-selling
- Client Retention
- Task Prioritization
- Sales Strategy
Timeline
Account Representative
ISN Software Corporation
07.2024 - Current
Senior Associate
ISN Software Corporation
07.2023 - 07.2024
Business Development Associate
ISN Software Corporation
06.2022 - 07.2023
Social Media Marketing Intern
The Balm Box
01.2022 - 05.2022
Swim Coach
The Carriage Club
05.2021 - 07.2022
Campus Marketing Manager
Bumble
08.2019 - 12.2019
Bachelor of Science in Journalism - Strategic Communications -
University of Kansas
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