Hannah Melius
Collinsville,OK
Summary
Developed key skills in fast-paced customer service environment, adept at managing diverse tasks and ensuring high levels of customer satisfaction. Focused on transitioning into new field where these abilities can be fully utilized to enhance team performance and customer experiences. Looking to leverage strong interpersonal and problem-solving skills in new and dynamic setting.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Oklahoma Joe's
04.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled money and used POS systems.
To-Go Specialist
Texas Roadhouse
12.2023 - 04.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Hostess
Logan's Roadhouse
05.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree -
Collinsville High School
Collinsville, OK05.2025
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Phone Etiquette
- Greeting guests
- Money Handling
- Professional Appearance
- Training and mentoring
- Multitasking Abilities
Timeline
To-Go Specialist
Texas Roadhouse
12.2023 - 04.2024
Hostess
Logan's Roadhouse
05.2023 - 10.2023
FOH Team Member
Oklahoma Joe's
04.2023 - Current
No Degree -
Collinsville High School
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