Hannah Miller
Racine,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
04.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Digital Court Reporter
Racine County Courthouse
01.2021 - 04.2022
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
Clerical Support Associate
Racine County Courthouse
09.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Waitress
The Depot Tavern
08.2016 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Associate of Applied Science - Human Resources
Gateway Technical College
Kenosha, WI08.2024
High School Diploma -
Union Grove High School
Union Grove, WI05.2019
Skills
- Outbound Calling
- Appointment Confirmation
- Patient Registration
- Patient Admitting
- Insurance Verification
- Billing Issue Resolution and Support
- HIPAA Compliance
- Insurance Information Collection
- Multi-Line Telephone Systems
- Patient Care and Confidentiality
Timeline
Patient Service Representative
Advocate Aurora Health Care
04.2022 - Current
Digital Court Reporter
Racine County Courthouse
01.2021 - 04.2022
Clerical Support Associate
Racine County Courthouse
09.2020 - 02.2021
Waitress
The Depot Tavern
08.2016 - 09.2020
Associate of Applied Science - Human Resources
Gateway Technical College
High School Diploma -
Union Grove High School
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