Maria Urquide
Summary
Organized Patient Service Representative with 23 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
02.2001 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
Data Entry Clerk
Ampe=re Automotive
01.1994 - 02.2001
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
GED -
Wright College
1645 N. California Ave06.1993
Skills
- 50 WPM Typing Speed
- Medical History Documentation
- Document Filing
- Office Administration
- Insurance Information Collection
- Bilingual in Spanish and English
- Financial Recordkeeping
- Punctual and Hardworking
- Demographics Information
- Outbound Calling
- Appointment Scheduling
- Patient Registration
- Call Transfers
- Payment Collection
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Northwestern Medicine
02.2001 - Current
Data Entry Clerk
Ampe=re Automotive
01.1994 - 02.2001
GED -
Wright College
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