Hannah Miller
Racine,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
04.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Digital Court Reporter
Racine County Courthouse
01.2021 - 04.2022
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
Clerical Support Associate
Racine County Courthouse
09.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Waitress
The Depot Tavern
08.2016 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Associate of Applied Science - Early Childhood Education
Gateway Technical College
Kenosha, WI09.2025
High School Diploma -
Union Grove High School
Union Grove, WI05.2019
Skills
Outbound Calling
Appointment Confirmation
Patient Registration
Patient Admitting
Insurance Verification
Billing Issue Resolution and Support
HIPAA Compliance
Insurance Information Collection
Multi-Line Telephone Systems
Patient Care and Confidentiality
Timeline
Patient Service Representative
Advocate Aurora Health Care
04.2022 - Current
Digital Court Reporter
Racine County Courthouse
01.2021 - 04.2022
Clerical Support Associate
Racine County Courthouse
09.2020 - 02.2021
Waitress
The Depot Tavern
08.2016 - 09.2020
Associate of Applied Science - Early Childhood Education
Gateway Technical College
High School Diploma -
Union Grove High School
Similar Profiles
Amy JonesAmy Jones
Senior Speech Language Pathologist at Advocate Aurora Health CareSenior Speech Language Pathologist at Advocate Aurora Health Care
Sandra JonesSandra Jones
Surgery Scheduler at Advocate Aurora Health CareSurgery Scheduler at Advocate Aurora Health Care
Jared BaezJared Baez
Patient Transporter at Advocate Aurora Health CarePatient Transporter at Advocate Aurora Health Care
Tiina Czyznik RN, BSN, RN-BCTiina Czyznik RN, BSN, RN-BC
Medical Surgical Registered Nurse at Advocate Aurora Health Care - LakelandMedical Surgical Registered Nurse at Advocate Aurora Health Care - Lakeland
Chelsy ScottChelsy Scott
Independent Contractor at ShiptIndependent Contractor at Shipt