Hannah Miller
Richmond Hill,USA
Summary
Dynamic Patient Services Manager with a proven track record at Morrison Healthcare, excelling in patient satisfaction and dietary compliance. Expert in team building and continuous quality improvement, achieving a 100% health inspection score while enhancing service standards through effective staff training and leadership. Committed to delivering exceptional dining experiences.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Patient Services Manager
Morrison Healthcare
Savannah, GA
03.2025 - Current
- Lead daily patient dining operations to ensure timely, accurate, and compassionate service
- Drive patient satisfaction initiatives and support achievement of facility satisfaction goals
- Participate in and/or lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives
- Collaborate with clinical leadership to align food service operations with patient care goals
- Ensure compliance with physician-ordered and modified diets while honoring patient preferences within diet guidelines
- Hire, train, coach, and develop patient services team members to build a strong, engaged workforce
- Maintained compliance with federal, state, and accrediting agency standards, including HIPAA and patient rights policies, to uphold patient safety and confidentiality.
- Maintained compliance with health standards to secure a 100% health inspection score.
- Implemented practices to achieve and sustain a hand hygiene score of 95% or better.
- Monitored compliance with healthcare regulations and policies consistently.
- Collaborated with interdisciplinary teams to ensure holistic patient care initiatives.
- Establish goals and oversee implementation of patient food service programs based on medical direction and patient population needs
Retail Dining Manager
Morrison Healthcare
Savannah, GA
08.2022 - 03.2025
- Oversaw daily retail and cafeteria operations to ensure seamless service
- Lead, hire, train, and develop hourly team members
- Plan and execute special events and functions
- Managed cash controls, payroll, and financial reporting to maintain financial integrity
- Drive customer satisfaction through service, quality, and efficiency
- Ensure compliance with food safety, sanitation, and corporate standards
- Facilitated effective communication with staff, patients, and families to enhance service delivery
- Opened an Amazon Just Walk Out store to streamline customer shopping experience.
- Developed menus in collaboration with nutritionists to meet dietary needs.
- Coordinated with suppliers to maintain inventory levels and food quality standards.
- Implemented sanitation protocols to ensure compliance with health regulations.
- Resolved customer complaints promptly to enhance dining experiences.
- Monitored food preparation processes to uphold safety and quality standards.
Restaurant Manager
Cracker Barrel
Savannah, GA
05.2017 - 08.2022
- Improves customer satisfaction ratings from 85% to 98% within 2 years, proven through customer surveys and website reviews.
- Oversaw daily restaurant operations, enhancing service efficiency and guest satisfaction.
- Manages all financials, including planning, budget development and analysis, and transparent financial reporting.
- Audits units to ensure conformance with the company, government, and accrediting agency standards, regulations, and codes regarding food storage, preparation, sanitation, and record keeping.
- Monitored employee adherence to OSHA and FDA regulations, maintaining high standards for dining safety and quality.
- Analyzes sales statistics to correctly forecast, control labor costs, and successfully schedule over 100+ employees to ensure maximum productivity.
- Reduces employee turnover by 25% with fair and friendly management procedures, including unbiased conflict resolution methods and open employee feedback policies.
- Contributed to revenue strategy meetings with General Managers, Revenue Managers, and Area Sales Leaders, aligning operational strategies with financial goals.
Restaurant Training Manager
Pizza Hut
Springfield, GA
07.2010 - 05.2017
- Led team of 25, including 3 shift leaders, to optimize store operations and enhance service delivery.
- Increased hourly employee efficiency and reduced labor cost by 5% while maintaining quality.
- Worked closely with operational leaders to improve audit compliance scores from poor to excellent.
- Developed revised inventory system emphasizing storage conditions and ordering techniques, achieving 8% reduction in food waste losses.
- Expert knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
- Exercised initiative and sound judgment in supporting customers, vendors, peers, and subordinates to foster positive relationships.
Education
HIGH SCHOOL DIPLOMA -
BRYAN COUNTY HIGH SCHOOL
Pembroke, GA05-2009
Skills
- Patient satisfaction
- Food safety
- Diet compliance
- Menu development
- Healthcare compliance
- Quality improvement
- Performance evaluation
- Data Consolidation
- Management Training
- Department Oversight
- Team management
- Team building
- Patient relations
- Strong leadership
- HIPAA compliance
- Microsoft Office
- Staff training
Certification
• ServSafe Food Protection Manager Certification, American National Standards Institute (ANSI), 05/01/25
Key Achievements And Awards
Regional General Manager of the Year, Pizza Hut, Springfield, GA, 02/01/15, Named Regional General Manager of the Year after demonstrating strong leadership skills and overseeing the daily operation of kitchen and dining room in a $1.1 million restaurant.
Timeline
Patient Services Manager
Morrison Healthcare
03.2025 - Current
Retail Dining Manager
Morrison Healthcare
08.2022 - 03.2025
Restaurant Manager
Cracker Barrel
05.2017 - 08.2022
Restaurant Training Manager
Pizza Hut
07.2010 - 05.2017
HIGH SCHOOL DIPLOMA -
BRYAN COUNTY HIGH SCHOOL