Hannah Mosios
Queens,NY
Summary
Proven ability to improve internal processes, strengthen cross-department communication, and enhance member engagement through thoughtful, member-focused solutions. Experienced in coordinating with multiple departments, resolving high-pressure situations with professionalism and empathy, and fostering strong relationships with members, guests, colleagues, and leadership alike. Passionate about supporting team success, developing efficient systems, and contributing to the Club's long-term growth through collaborative leadership, operational excellence, and an unwavering commitment to service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
MOSS New York
11.2025 - Current
- Led initiatives to improve client communication protocols, resulting in enhanced guest satisfaction ratings.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Implemented organizational improvements to front desk workflows, increasing operational efficiency by streamlining tasks.
Hyper Wellness Representative
Restore Hyper Wellness
07.2025 - Current
- Support estheticians trained by Jan Marini in daily client services and treatment coordination, maintaining seamless communication and a high standard of patient satisfaction.
- Delivered exceptional client service by welcoming members, conducting consultations, and guiding them through wellness services including IV Drip Therapy, Cryotherapy, Red Light Therapy, Compression, and Mild Hyperbaric Oxygen Therapy.
- Built strong, lasting relationships with clients by listening to their wellness goals, personalizing recommendations, and following up on their progress.
- Maintained high standards for facility aesthetics, cleanliness, and safety while overseeing inventory management to ensure all supplies, products, and equipment were well-stocked and organized.
Sales Ambassador
Pure Barre
11.2024 - Current
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Developed and maintained relationships with new and current customers to find the right services for their needs through consultative sales techniques.
- Maintained high standards for facility cleanliness, safety, and overall presentation to ensure an inviting and professional environment at all times.
- Resolved problems, improved operations and provided exceptional service.
Sales Associate
OrangeTheory Fitness
03.2018 - 03.2020
- Assisted in organizing and executing presale events, community pop-ups, and promotional campaigns to maximize exposure before opening new OrangeTheory location.
- Built relationships with local businesses and community partners to increase visibility and attract a diverse clientele.
- Delivered high-energy presentations and personalized consultations to communicate the value of OrangeTheory’s science-backed workouts.
Education
Bachelor of Arts - Sociology
University of Delaware
Newark, DE05-2018
Skills
- Administrative support
- Service-oriented mindset
- Reception desk management
- Attention to detail
Certification
- Diversity and Inclusion for Human Resources, Cornell University
- Human Subjects Training, CITI Program
Accomplishments
- Race in Society: The Enduring American Dilemma, First Edition · Jun 23, 2017
Timeline
Receptionist
MOSS New York
11.2025 - Current
Hyper Wellness Representative
Restore Hyper Wellness
07.2025 - Current
Sales Ambassador
Pure Barre
11.2024 - Current
Sales Associate
OrangeTheory Fitness
03.2018 - 03.2020
Bachelor of Arts - Sociology
University of Delaware