Hannah Murray
Pea Ridge,AR
Summary
Adept Pharmacy Technician with a proven track record at Infinity Care Solutions, showcasing expertise in FDA compliance and exceptional problem-solving skills. Excelled in enhancing pharmacy operations through meticulous medication management and patient confidentiality, contributing to a significant improvement in service quality. Demonstrates a strong foundation in medical terminology and a commitment to continuous professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Infinity Care Solutions
Bentonville, Arkansas
10.2023 - Current
- Established or maintained medications and other patient profiles.
- Verified prescriptions and drug labels, documents and packages.
- Received payment from customers and processed credit card transactions when necessary.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified accuracy of medication labels before they were dispensed to customers.
- Organized work areas so that everything was easily accessible when needed.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Authorization Specialist
Washington Regional Medical Center
Fayetteville, AR
06.2022 - 10.2023
- Discuss medications, insurance, and prior authorization documents with patients.
- Get prior authorization approval from insurance firms and nurse managers.
- Appeal to insurance companies after prior authorization refusals.
- Assess accounts. For completeness and accuracy.
- Follow up on missing or incorrect information so that patients receive the right reimbursement.
- Document account activity using correct medical and billing codes.
Insurance Specialist
Serco
Rogers, AR
09.2020 - 08.2021
- Post information to agency records, and modify forms or records.
- Record and input information into internal database records.
- Conduct outbound telephone calls.
- Receive inbound telephone calls.
- Perform data entry and retrieval, and perform arithmetical computations.
- Receive coaching, and implement action to make changes as appropriate.
- Participate in internal training through the company's learning management system, and pass annual re-certifications.
- Maintain required production and quality standards, as outlined by the contract.
- Recognize and assess issues associated with the task, following work instructions as outlined by the line of business, and escalate when necessary.
- Effectively work in a team environment.
- Additional duties, as assigned.
- Demonstrate flexibility and adapt to change.
Education
High School Diploma -
Farmington High School
Farmington, AR05-2018
Some College (No Degree) - Business/Psychology
Purdue
Indianapolis, INSkills
- Insurance reconciliation
- FDA compliance
- Billing support
- Resolving customer issues
- Confidentiality and HIPAA
- Insurance billing
- HIPAA
- Medicare and Medicaid processes
- Patient confidentiality
- Problem-solving skills
- Medical coding
- Medical terminology expertise
- Prior authorization processing
- Customer follow-up
- Patience
- Medical terminology
- Computer skills
Certification
- Pharmacy Technician License
References
References available upon request.
Timeline
Pharmacy Technician
Infinity Care Solutions
10.2023 - Current
Authorization Specialist
Washington Regional Medical Center
06.2022 - 10.2023
Insurance Specialist
Serco
09.2020 - 08.2021
High School Diploma -
Farmington High School
Some College (No Degree) - Business/Psychology
Purdue
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