HANNAH NEWLAND
Kailua-Kona
Summary
Encouraging manager with a customer-focused approach and strong desire to learn all aspects of the Hospitality industry. Talented leader, communicator and team player with good multitasking and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager in Training
Four Seasons Hualalai
06.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced supervisory and leadership abilities by working closely with multiple different types of teams.
- Organized and edited new training materials and binders.
- Directed and managed banquet functions for 200-person event.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
Assistant Event Coordinator
Rarity Health
08.2020 - 01.2022
- Assist with developing, planning, and implementing small-scale events.
- Satisfy conference leaders with open communication and strict attention to important details.
- Performed day-of execution for corporate events and meetings.
Server & Bartender
Kaminsky's Dessert Cafe
08.2019 - 12.2021
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Established 6 new servers by training them in company policies and guest service standards.
- Satisfied customers consistently, quickly meeting needs with knowledgeable service.
Food & Beverage Intern
W Hotels And Resorts
11.2020 - 05.2021
- Delivered consistent, polished service to every table, from solo guests to large parties.
- Performed with minimal delays by organizing efficient deliveries to customers across multiple dining areas and floors.
Education
Bachelor's - Hospitality Management
University of South Carolina - Columbia
Columbia, SC05.2022
Skills
Project Management
- Employee Training
- Active Listening
- Time Management
- Critical Thinking
- Forecasting Skills
- Promote Guest Satisfaction
- Supply Ordering and Management
- Timecard Auditing
- Passionate About Quality
Timeline
Manager in Training
Four Seasons Hualalai
06.2022 - Current
Food & Beverage Intern
W Hotels And Resorts
11.2020 - 05.2021
Assistant Event Coordinator
Rarity Health
08.2020 - 01.2022
Server & Bartender
Kaminsky's Dessert Cafe
08.2019 - 12.2021
Bachelor's - Hospitality Management
University of South Carolina - Columbia
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