Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Newman

Advocating and informing the perfect solutions for your health saftey net
Owasso,OK

Summary

Diligent professional with a proven track record in delivering exceptional customer service and innovative solutions that enhance sales and profitability. Expertise in developing pricing strategies and promotions while effectively addressing customer inquiries and feedback. Committed to providing high-quality products and services and fostering long-term customer relationships.

Overview

5
5
years of professional experience

Work History

Licensed Health Insurance Agent

Clover Health Insurance
02.2024 - 05.2025
  • Answered inbound calls from current and prospective policyholders to address inquiries and discuss insurance options.
  • Educated clients on benefits of various health insurance plans, aligning solutions with individual needs.
  • Conducted needs analysis to gather information necessary for tailored health insurance recommendations.
  • Clarified complex insurance policies for clients, aiding informed decisions on coverage selections.
  • Maintained current knowledge of industry trends and regulations to deliver accurate client advice.
  • Enhanced client satisfaction by promptly resolving inquiries and offering personalized insurance solutions.
  • Performed comprehensive policy reviews for clients, identifying potential adjustments or additional coverage options.

Licensed Insurance Agent (AEP Seasonal)

UnitedHealthcare
08.2023 - 01.2024
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Remote

E-Commerce Specialist

Conns Home Plus
02.2023 - 07.2023
  • Established up-to-date knowledge of 90+ products and promotion deals to meet customer needs.
  • Educated and engaged customers through product demonstrations via video software.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers whilst ensuring the closing of sales.

Online Data Entry Clerk

Vroom
01.2021 - 02.2023
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies with SAP and Microsoft office software.
  • Developed knowledge within various CRM software systems including Salesforce, Zendesk and HubSpot responding to 50+ escalations daily.
  • Remote

Call Center Agent, Inbound Sales

AT&T
07.2020 - 12.2020
  • Orchestrated minimum of 100 outbound and inbound customer calls daily.
  • Created resolutions to various technical issues with product knowledge.
  • Exceeded sales goals set for agents weekly by developing personable skills.
  • Contract Role

Education

High School - undefined

Cypress Lakes High School
Katy, TX

Skills

  • Critical Thinking
  • Reliability
  • Service-Oriented
  • Product knowledge
  • Avid listener / Avid communicator
  • Interpersonal skills
  • System navigation
  • Policy analysis
  • Medicare expertise
  • Enrollment processing
  • HIPAA
  • Needs assessment
  • Group health plans
  • Policy comparison

Timeline

Licensed Health Insurance Agent

Clover Health Insurance
02.2024 - 05.2025

Licensed Insurance Agent (AEP Seasonal)

UnitedHealthcare
08.2023 - 01.2024

E-Commerce Specialist

Conns Home Plus
02.2023 - 07.2023

Online Data Entry Clerk

Vroom
01.2021 - 02.2023

Call Center Agent, Inbound Sales

AT&T
07.2020 - 12.2020

High School - undefined

Cypress Lakes High School

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Hannah NewmanAdvocating and informing the perfect solutions for your health saftey net