Hannah Northcutt, RVT
Granger,IN
Summary
Diligent Veterinary Technician with solid background in managing service operations and enhancing client satisfaction. Proven track record in streamlining processes and resolving customer issues promptly. Demonstrated expertise in effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Animal Services Specialist, RVT
Humane Society of Elkhart County
Bristol, IN
03.2023 - Current
- Trained staff on best practices in animal care, coordinating veterinary tech program
- Cultivated partnerships with local businesses and organizations to support shelter operations and fundraising efforts.
- Managed high volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Developed and implemented outreach programs to promote animal adoption and responsible pet ownership.
- Coordinated volunteer training sessions, enhancing engagement and retention within the organization.
- Administered vaccinations and medications to diverse animal species, ensuring adherence to veterinary protocols.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia levels for patient safety.
- Managed laboratory tests, including blood work and urinalysis, providing accurate results for diagnosis support.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
Special Events Coordinator
South Bend FOP Lodge #36
South Bend, IN
09.2021 - 03.2023
- Coordinated logistics for events, ensuring seamless execution from planning to final implementation.
- Developed and maintained relationships with vendors, negotiating contracts to optimize event costs.
- Created detailed timelines and checklists to enhance organizational efficiency and workflow during events.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
Business Office Associate
Donovan Hawkes State Farm
South Bend, IN
12.2022 - 03.2023
- Managed customer inquiries and resolved issues, ensuring high levels of client satisfaction.
- Proactively engaged customer in various departments in order to provide in depth product knowledge in a commissioned environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
Records Clerk
South Bend Police Department
South Bend, IN
12.2021 - 11.2022
- Processed and maintained sensitive records in compliance with legal standards and departmental protocols.
- Organized, indexed, and archived case files to enhance retrieval efficiency for personnel.
- Collaborated with law enforcement staff to ensure accurate data entry and record updates.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Transferred inactive records to storage to free up space and preserve history.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided excellent customer care by responding to inquiries and requests for information.
Team Member
Menards
Mishawaka, IN
02.2020 - 08.2021
- I am a team member in Hardware/Garden Center
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to achieve daily sales goals and improve workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Niles High School
Niles, MI05-2021
Associate of Science - Veterinary Science
Purdue Northwest
Westville, IN04-2023
Skills
- Workflow management
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Excellent communication
- Customer relationship management
- Documentation and reporting
- Records maintenance
Certification
- Drivers License
- Registered Veterinary Technician
Timeline
Animal Services Specialist, RVT
Humane Society of Elkhart County
03.2023 - Current
Business Office Associate
Donovan Hawkes State Farm
12.2022 - 03.2023
Records Clerk
South Bend Police Department
12.2021 - 11.2022
Special Events Coordinator
South Bend FOP Lodge #36
09.2021 - 03.2023
Team Member
Menards
02.2020 - 08.2021
High School Diploma -
Niles High School
Associate of Science - Veterinary Science
Purdue Northwest