Hannah O'connor
Bakersfield,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
Bakersfield, CA
06.2022 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Dollar Tree
Porterville, CA
09.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Wingstop
Porterville, CA
04.2019 - 12.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Quality Assurance Inspector
Setton Pistachio of Terra Bella
Terra Bella, CA
09.2017 - 11.2018
- Performed visual inspections of products to ensure product quality.
- Conducted tests on components and finished products to verify conformance to specifications.
- Monitored production operations to identify potential problems with quality assurance.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Analyzed rejected materials and determined root cause of failure or defect.
- Prepared reports summarizing findings from inspections and testing activities.
- Developed standard operating procedures for quality control processes.
- Ensured that all safety regulations were followed during inspections and tests.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
Painter's Assistant
Champion Homes
Lindsay, CA
06.2016 - 08.2017
- Prepared surfaces for painting by sanding, scraping, filling and priming.
- Assisted in mixing paint to ensure desired color was achieved.
- Cleaned up after each job and disposed of debris properly.
- Moved furniture, ladders, drop cloths and other equipment as needed.
- Protected floors, carpets and furnishings from paint spills or splatters.
- Operated spray guns to apply coatings evenly on walls and ceilings.
- Applied sealants over drywall joints for a smooth finish.
- Followed safety protocols when handling hazardous materials such as solvents and thinners.
- Inspected finished work for quality assurance purposes before handing off to the customer.
- Organized tools and supplies in an orderly manner before the start of each project.
Education
High School Diploma -
John J Cairns
Lindsay, CA06.2014
Skills
- Conflict Resolution
- Time Management Skills
- Inventory Management
- Cash Management
- Written and Verbal Communication
- Complex Problem-Solving
- Order Taking
- Credit and Cash Transactions
- Daily Reporting
- Retail Merchandising
- Money Handling
- Customer Service Excellence
- Inventory Control
- Staff Mentoring
- Merchandise Restocking
- Cleaning and Sanitizing
- Issue Resolution
- Customer Relations
- Liquor Regulations and Compliance
- Customer Assistance
- Payment Collection
- Product Knowledge
- Cash Handling
- Cash Register Operation
- Drawer Balancing
- Payment Processing
- Customer Service
- ID Verification
- Product Recommendations
Certification
- Food Handler certificate
Timeline
Cashier
Dollar Tree
06.2022 - 08.2023
Cashier
Dollar Tree
09.2021 - 06.2022
Cashier
Wingstop
04.2019 - 12.2020
Quality Assurance Inspector
Setton Pistachio of Terra Bella
09.2017 - 11.2018
Painter's Assistant
Champion Homes
06.2016 - 08.2017
High School Diploma -
John J Cairns