Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Onasanya

Morrow,GA

Summary

Detail-oriented Housekeeping Executive with experience in leading housekeeping teams, ensuring high standards of cleanliness and guest satisfaction. Proficient in staff training, inventory management and maintaining quality control in fast-paced environments. Skilled in implementing efficient cleaning processes and fostering teamwork to deliver exceptional guest experience. Expert with cleaning supplies, English fluent, Deep knowledge of OSHA safety guidelines.

Overview

8
8
years of professional experience

Work History

CurbSide Agent

Front Row Parking
Atlanta, GA, GA
05.2025 - Current
  • Managed parking operations to ensure smooth vehicle flow during events.
  • Coordinated with team members to enhance customer service experience.
  • Monitored parking lot conditions and addressed issues promptly.
  • Assisted customers with inquiries and provided information about services.
  • Maintained accurate records of vehicle entries and exits for reporting purposes.
  • Developed customer relationships and ensured satisfaction with services.

Housekeeping Manager

Arc Hospitality Home 2 Suites by Hilton
Atlanta, GA
07.2023 - 10.2024
  • Managed a team of housekeeping staff to ensure efficient cleaning services across all floors of the hotel
  • Developed and implemented a system to track and monitor the progress of housekeeping staff
  • Maintained impeccable hotel standards, contributing to positive guest experiences
  • Introduced streamlined communication methods for task assignments, improving team coordination and productivity in housekeeping operations
  • Meticulously oversaw room and public area maintenance, ensuring adherence to rigorous cleanliness standards and enhancing overall guest satisfaction
  • Led a housekeeping team, elevating cleanliness standards, Implemented efficient training, boosting productivity and guest satisfaction significantly
  • Guest Interaction and Services- Providing excellent customer service, handling check-ins and Check-outs, managing reservations, answering inquiries, and resolving guest issues efficiently and professionally

Housekeeping Supervisor

Home2 Suites by Hilton
Atlanta, GA
03.2023 - 07.2023
  • Monitored the cleanliness of guest rooms, public areas, and employee areas
  • Ensured housekeeping staff are well-trained on proper cleaning techniques and safety procedures
  • Oversaw room cleanliness, trained staff, maintained records, addressed guest concerns, and reported maintenance needs, enhancing overall guest satisfaction.
  • Implemented ecient cleaning protocols, reducing turnaround time and improving guest feedback scores, while managing special requests and large-scale projects
  • Introduced streamlined inspection processes, optimizing resource allocation and enhancing room readiness, resulting in improved operational efficiency
  • Enter HotSOS request for engineering and in-room dining and ensure tasks are completed before releasing the room

Uniform Room/Housekeeping Supervisor

Lowes Atlanta Hotel
Atlanta, Georgia
05.2019 - 03.2023
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Verified each completed room against standard plans to maintain consistency.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Managing and distributing uniforms, ensuring they are clean and in good condition, and maintaining inventory of stock
  • Issuing and collecting linen

Housekeeping/Self Inspector

Hyatt Place
Perimeter Center
11.2018 - 04.2019
  • Cleaning, dusting, and sanitizing all areas of the guest rooms according to procedure
  • Making beds and vacuuming carpets, cleaning marble and tile areas
  • Providing special in-room touches based on guest preferences to elevate the guest experience
  • Inspecting and releasing rooms after cleaning
  • Assisting team with deep cleaning and tidying the housekeeping closet and laundry machine station
  • Performing other duties as assigned by direct report
  • Core Laundry Operations: Sorting, washing, drying, folding and storing laundry linens, while also maintaining a clean and organized laundry area and operating laundry equipment

Housekeeper

Four Points by Sheraton/CMS
Atlanta, GA
08.2017 - 11.2018
  • Cleaning guest rooms mid-stay and after departure
  • Making beds and replacing dirty linens and towels
  • Restocking guests room amenities
  • Reporting lost and found items
  • Removing garbage, recycling, and room service trays to service landings
  • Notifying the maintenance department about broken appliances
  • Ensuring special requests such as extra beds, cribs and allergies are set up appropriately

Education

Certificate - General Industry Housekeeping

OSHAcademy (Occupational Safety And Health Traini)
04-2025

Certificate - Employee Occupational Safety And Health

OSHAcademy( Occupational Safety & Health Training)
04-2025

HSE Cert Level 3 - Intensive General Health Safety & Environment Certicates Levels 1 &2, Health, Safety & Environment Certicate Level 3

Institute of Safety Professionals of Nigeria
Nigeria
01.2017

Higher National Diploma - Electrical/Electronics Engineering

The Polytechnic
Ibadan, Nigeria
01.2015

Certicate - Diploma in Computer appreciation and Internet Utilities

IMS Computer College
01.2012

Ordinary National Diploma - Electrical/Electronics Engineering

The Polytechnic
Ibadan, Nigeria
01.2008

High School Cert - West African School Cert (WAEC)

Epe Grammar School
Lagos, Nigeria
01.1999

Skills

  • Leadership
  • Organizational
  • Time Management
  • Communication
  • Cleaning
  • Customer Service

References

References available upon request

Timeline

CurbSide Agent

Front Row Parking
05.2025 - Current

Housekeeping Manager

Arc Hospitality Home 2 Suites by Hilton
07.2023 - 10.2024

Housekeeping Supervisor

Home2 Suites by Hilton
03.2023 - 07.2023

Uniform Room/Housekeeping Supervisor

Lowes Atlanta Hotel
05.2019 - 03.2023

Housekeeping/Self Inspector

Hyatt Place
11.2018 - 04.2019

Housekeeper

Four Points by Sheraton/CMS
08.2017 - 11.2018

Certificate - General Industry Housekeeping

OSHAcademy (Occupational Safety And Health Traini)

Certificate - Employee Occupational Safety And Health

OSHAcademy( Occupational Safety & Health Training)

HSE Cert Level 3 - Intensive General Health Safety & Environment Certicates Levels 1 &2, Health, Safety & Environment Certicate Level 3

Institute of Safety Professionals of Nigeria

Higher National Diploma - Electrical/Electronics Engineering

The Polytechnic

Certicate - Diploma in Computer appreciation and Internet Utilities

IMS Computer College

Ordinary National Diploma - Electrical/Electronics Engineering

The Polytechnic

High School Cert - West African School Cert (WAEC)

Epe Grammar School

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