Samantha Grona
Fair Oaks Ranch,TX
Summary
Dedicated professional entering the hospitality industry, equipped with strong customer service and organizational skills. Proven ability to enhance customer satisfaction through effective communication and collaboration. Committed to improving organizational efficiency and delivering exceptional customer experiences.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Curbside Agent
HEB Grocery Store
Fair Oaks Ranch, TX
02.2025 - Current
- Selected grocery items to ensure accurate and timely curbside pickup.
- Communicated with customers to confirm order details and resolve concerns.
- Organized and packed items to facilitate prompt delivery to vehicles.
- Collaborated with team members to streamline shopping and pickup processes.
- Satisfied customers with quick, accurate service under tight deadlines.
- Addressed customer complaints in a timely and professional manner.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Created positive experiences for customers through attentive service. with quick, accurate service under tight deadlines.
- Assisted in training new employees on procedures and best practices.
Intern
Vic Vaughn Toyota of Boerne
Boerne, Texas
09.2025 - 05.2026
- Created engaging content for social media platforms to enhance brand visibility.
- Collaborated with marketing team to develop promotional campaigns and initiatives.
- Collaborated with marketing team to create promotional campaigns that increased brand awareness.
- Maintained accurate records of all activities throughout internship.
- Gained knowledge of automotive products to effectively guide customer choices.
- Contributed to team meetings to identify operational improvements based on customer feedback.
- Utilized dealership software for transaction processing and customer record updates.
- Managed inventory levels and organized parts for quick access during repairs.
- Collaborated with technicians to ensure timely service task completion.
Education
High School Diploma -
Boerne High School
Boerne, TX05-2026
Skills
- Customer service
- Event planning
- Social media marketing
- Inventory Management
- Team collaboration
- Data entry
Languages
Spanish
Limited
ASL
Limited
Certification
- TABC License - Texas Alcoholic Beverage Commission - 2025
- OSHA 10 Industry Certification - US Department of Labor - 2023
Timeline
Intern
Vic Vaughn Toyota of Boerne
09.2025 - 05.2026
Curbside Agent
HEB Grocery Store
02.2025 - Current
High School Diploma -
Boerne High School