Hannah Ostrom
Colorado Springs,CO
Summary
Dedicated Pharmacy Technician with strong problem-solving and team collaboration skills. Demonstrated expertise in workflow optimization and medication dispensing, ensuring patient satisfaction and adherence to HIPAA regulations.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Colorado Springs, CO
06.2024 - Current
- Processed prescription orders accurately and efficiently to ensure patient satisfaction.
- Maintained inventory levels by monitoring stock and placing timely reorders.
- Assisted pharmacists in preparing medications, ensuring compliance with safety protocols.
- Collaborated with healthcare providers to verify medication orders for accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Team Member
Chick-fil-A
Colorado Springs, CO
05.2022 - 06.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new team members on operational procedures and company standards.
- Operated kitchen equipment safely and efficiently to support food preparation processes.
- Collaborated with team to streamline order processing, improving overall service speed.
- Monitored inventory levels, assisting in stock replenishment to meet daily demands.
- Implemented best practices for food safety and sanitation, enhancing compliance with regulations.
- Engaged with guests to gather feedback, contributing to continuous improvement initiatives.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Vista Ridge High School
Colorado Springs, COSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Positive attitude
- Collaboration and teamwork
- Goal setting and achievement
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
06.2024 - Current
Team Member
Chick-fil-A
05.2022 - 06.2024
High School Diploma -
Vista Ridge High School