Hannah Paul
Milwaukee,WI
Summary
With eight years dedicated to customer service, I have sharpened my ability to adjust effectively to multiple scenarios. With proven reliability and a commitment to continuous improvement in all roles. Demonstrated teamwork by supporting colleagues, and ensuring operational efficiency during shifts. Consistent track record of delivering exceptional service, and enhancing customer satisfaction. I am seeking a position that offers opportunities for growth and career advancement.
Overview
9
9
years of professional experience
Work History
Barista
Fiddleheads Coffee
Wauwatosa, WI
06.2024 - Current
- Communicated with customers to take beverage orders
- Executed swift preparation of specialty coffee beverages to meet customer preferences.
- Maintained cleanliness by wiping counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to enhance workflow during peak hours.
911 Dispatcher
City of West Allis
West Allis, WI
12.2023 - 05.2024
- Received and prioritized emergency calls, gathering critical information with composure.
- Dispatched calls to police, fire, or medical personnel based on urgency.
- Provided pre-arrival instructions to callers to ensure safety and preparedness.
- Utilized radio and computer systems to relay updated information to first responders.
- Managed responses to public emergencies and non-emergent calls for effective dispatching
Waitress/Restaurant Hostess
Michael's Family Restaurant
West Allis, WI
08.2017 - 04.2024
- Delivered food and beverages to guests promptly to ensure satisfaction.
- Assisted in seating guests, optimizing table turnover and service efficiency.
- Maintained a clean work station by restocking supplies and sanitizing surfaces.
- Monitored customer needs during meal service, replenishing beverages as needed.
- Addressed customer complaints swiftly to maintain high service standards.
Group Leader
WAWM school district
West Allis, WI
09.2016 - 06.2018
- The students would check in with their group leader and receive a snack.
- Oversaw students during outdoor playtime, enforcing safety regulations
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Interacted with parents about students' behavior alongside other issues.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI07-2020
Skills
- Conflict resolution
- Stress management
- Attention to detail
- Active listening
- Information gathering
- Computer proficiency
- Multitasking
- Organization and cleanliness
- Team collaboration
- Verbal communication
Timeline
Barista
Fiddleheads Coffee
06.2024 - Current
911 Dispatcher
City of West Allis
12.2023 - 05.2024
Waitress/Restaurant Hostess
Michael's Family Restaurant
08.2017 - 04.2024
Group Leader
WAWM school district
09.2016 - 06.2018
High School Diploma -
Nathan Hale High School
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