Hannah Pauly
Summary
Dynamic professional with a strong background in customer service and coaching. Proven ability to enhance team collaboration and promote hospitality services, while effectively communicating with diverse groups. Experienced in live-streaming events and managing sports statistics, ensuring high-quality engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Orange Cat Coffee Company
Lewiston
2022.06 - Current
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Work efficiently in a fast-paced environment.
- Communicate efficiently with customers and interact in a friendly manner.
Athletic Director Practicum Student
SUNY Brockport Athletics
Brockport
2024.09 - 2024.12
- I interviewed sport psychologists who work in collegiate athletic departments.
- I learned about their day-to-day tasks and how they are an asset to their program.
- I became a member of the Student Athletic Advisory Committee for SUNY Brockport's athletic department.
- Completed crowd management online training.
- Learned about various master's programs for sport psychology and athletic administration
Assistant Swim Coach Practicum Student
Brockport High School
Brockport
2024.08 - 2024.11
- Volunteer assistant coach for the Brockport High School women's varsity swim and dive team.
- Write practices for the team.
- Travel to away meetings with the team.
- Lead practices when the head coach cannot attend.
Assistant to Aquatics Director Practicum Student
SUNY Brockport Swimming and Diving
Brockport
2024.01 - 2024.04
- Assist in planning and marketing youth swim lessons in SUNY Brockport's natatorium.
- Learn the role of an aquatic director.
- Help teach youth swim lessons.
- Learn the financial aspects of running youth sports lessons.
Sport Statistics Practicum Student
Brockport Athletics Communications
Brockport
2023.09 - 2023.12
- Live-streamed various SUNY Brockport collegiate games.
- Assisted in recording in-game statistics for volleyball, basketball, and field hockey.
- Updated team records on SUNY Brockport's athletic website.
Education
Bachelor of Science - Sports Management
SUNY Brockport
Brockport2026-05
Skills
- Customer service
- Team collaboration
- Coaching techniques
- Communication skills
- New hire training
- Product promotion
- Hospitality service expertise
- Customer satisfaction
- Teamwork
- Decision-making
Certification
- Obtained the Seal of Biliteracy in the spring of 2022
Timeline
Athletic Director Practicum Student
SUNY Brockport Athletics
2024.09 - 2024.12
Assistant Swim Coach Practicum Student
Brockport High School
2024.08 - 2024.11
Assistant to Aquatics Director Practicum Student
SUNY Brockport Swimming and Diving
2024.01 - 2024.04
Sport Statistics Practicum Student
Brockport Athletics Communications
2023.09 - 2023.12
Barista
Orange Cat Coffee Company
2022.06 - Current
Bachelor of Science - Sports Management
SUNY Brockport