HANNAH PELLETIER

• Implemented targeted behavior intervention plans crafted by Board Certified Behavior Analysts (BCBAs) to enhance communication and reduce challenging behaviors in individuals with Autism Spectrum Disorder (ASD) and other developmental disabilities.
• Provide 1:1 direct therapy, including skill acquisition and behavior reduction strategies, using Applied Behavior Analysis (ABA) principles.
• Fostered strong partnerships with parents, caregivers, and interdisciplinary teams, leading to improved skill retention and seamless integration of strategies across various environments.
• Diligently uphold RBT certification by completing hours of continuing education annually, participating in regular supervision sessions, and championing ethical guidelines to enhance patient care and team collaboration.

• Streamlined daily office operations by handling over 20 calls and scheduling appointments, ensuring seamless communication and organization for a more efficient workplace.
• Streamlined office supply inventory, reducing downtime by 20% and ensuring smooth workflow through timely orders.
• Safeguarded confidential information with utmost discretion, driving a culture of compliance that enhanced office efficiency and trust among team members.

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• Developed and implemented training programs to enhance player skills and team performance.
• Led a competitive gaming team through strategic lineup adjustments and motivational timeouts, enhancing player cohesion and contributing to a 20% improvement in match win rates.
• Instructed over 20 participants on game strategies, rules, and techniques, enhancing both individual skills and team performance during practice sessions.
• Promoted player safety by implementing effective warm-up routines and injury prevention strategies, leading to a noticeable reduction in injuries and improved overall team performance.

• Guided 30+ campers in fun-filled activities like swimming and canoeing, boosting their confidence and teamwork skills while sparking creativity through arts and crafts and exciting hikes.
• Led engaging group problem-solving discussions for 20+ campers, fostering collaboration and building lasting friendships that enhanced the overall camp experience.
• Crafted tailored behavior management plans for 15+ campers with special needs, leading to a 30% improvement in positive engagement during activities.
• Fostered a vibrant learning environment by introducing recognition programs and reward systems, leading to a noticeable increase in student engagement and attendance.

• Launched store operations and organized equipment for a seamless morning service, serving over 150 customers efficiently.
• Proactively arrived by 4 AM to prepare brewing stations and restock inventory, ensuring a seamless opening and enhancing team efficiency from the start.
• Expertly crafted and served over 100 beverages daily, including specialty coffees, ensuring customer satisfaction in a bustling café atmosphere.
• Delivered exceptional customer service during peak hours, building rapport with regulars and efficiently managing long lines.

• Executed order verifications, achieving 98% accuracy and completeness in fulfilling customer requirements.
• Streamlined the packing process by accurately preparing over 500 items monthly to meet customer specifications.
• Optimized inventory tracking by implementing a warehouse management system, enhancing record accuracy by 30%.
• Communicated effectively with other departments regarding order status updates.

• Coordinated 100+ food orders weekly, enhancing accuracy and boosting customer satisfaction by 15%.
• Enthusiastically welcomed over 100 customers daily, enhancing their dining experience and fostering a friendly atmosphere.
• Executed over 200 timely food deliveries, ensuring adherence to safety protocols and enhancing guest satisfaction.

• Expedited processing of 150+ invoices monthly, ensuring 100% on-time payment submissions.
• Reconciled accounts to ensure accuracy of billing information.
• Generated customer statements on a regular basis.
• Verified accuracy of invoice calculations before submitting them for approval.