Hannah Peralta
Phoenix,AZ
Summary
Dedicated professional with a strong background in customer service and team collaboration. Known for effective complaint handling and swift problem resolution, ready to leverage skills to enhance customer interactions and support business objectives.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Representative
Circle K
Phoenix, AZ
12.2025 - Current
- Led team in resolving customer inquiries and complaints efficiently.
- Trained new representatives on service protocols and system navigation.
- Implemented process improvements to enhance customer interaction quality.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Server
IHOP
Phoenix, AZ
08.2023 - 04.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Resolved customer complaints effectively, maintaining positive dining atmosphere and guest loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Volunteer
Phoenix, AZ
04.2022 - 05.2023
- Assisted in organizing community events, enhancing participant engagement and satisfaction.
- Coordinated volunteer schedules to ensure optimal coverage and efficiency during events.
- Developed promotional materials to raise awareness for fundraising initiatives and community programs.
- Supported training sessions for new volunteers, fostering teamwork and collaboration skills.
- Encouraged community gardening efforts to promote sustainable living.
Babysitter
Self-employeed
Phoenix, AZ
06.2021 - 12.2021
- Supervised children's activities, ensuring safety and engagement during playtime.
- Communicated effectively with parents regarding children's needs, routines, and progress.
- Maintained a clean and organized environment to foster a safe space for children to thrive.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma -
Carl Hayden Community High School
Phoenix, AZ05-2025
Skills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Fast learner
- Customer service
Timeline
Lead Customer Service Representative
Circle K
12.2025 - Current
Server
IHOP
08.2023 - 04.2025
Volunteer
04.2022 - 05.2023
Babysitter
Self-employeed
06.2021 - 12.2021
High School Diploma -
Carl Hayden Community High School