Hannah Peterson
Pittsburgh,PA
Summary
Focused, hardworking and punctual with excellent interpersonal and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Bakery Worker
The Cheesecake Factory
Pittsburgh, PA
05.2023 - Current
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Ensured that all food items were prepared according to company standards.
- Followed health codes and regulations regarding food handling procedures.
- Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
Valet
William Penn
Pittsburgh, PA
08.2021 - 05.2023
- Greeted customers and opened doors for them upon arrival.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Processed payments using credit card terminals or cash registers as necessary.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
Brand Representative
Hollister.Co
Pittsburgh, PA
01.2021 - 02.2022
- Developed and implemented strategies to increase brand awareness.
- Cultivated relationships with potential customers through direct marketing activities.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Developed content for company website and other digital platforms in order to maximize visibility of the brand's products and services.
- Promoted positive company image through superior customer service experiences.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Drink Maker
Chaitime
Pittsburgh, PA
08.2019 - 01.2020
- Maintained knowledge of current drink recipes and ingredients.
- Monitored stock levels of beverages and restocked when needed.
- Ensured a safe working environment by adhering to all safety protocols.
- Provided excellent customer service by engaging in friendly conversation with guests.
- Responded to customer inquiries about drinks menu options.
- Calculated costs of individual drinks for accurate billing purposes.
- Mixed ingredients according to standard recipes or customized orders.
- Handled cash transactions accurately while following company policies.
- Resolved customer complaints in a professional manner.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Received cash and card payments for balances owed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Science - Early Childhood Education
Community College of Allegheny County
Pittsburgh, PA06.2024
Skills
- Customer Needs Assessment
- Surface Cleaning
- Relationship Building
- Customer Service
Affiliations
- Gym
Timeline
Bakery Worker
The Cheesecake Factory
05.2023 - Current
Valet
William Penn
08.2021 - 05.2023
Brand Representative
Hollister.Co
01.2021 - 02.2022
Drink Maker
Chaitime
08.2019 - 01.2020
Associate of Science - Early Childhood Education
Community College of Allegheny County
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