Hannah Peterson
Summary
Diligent and committed job seeker with a history of meeting company needs with consistent and organized practices. Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AAA Auto Club Enterprises
Los Angeles, CA
07.2024 - 11.2024
- Assisted customers through inbound calls, helping customers add vehicles to their insurance policies.
- Actively listening to, understanding, and solving customers' issues and escalations about their service in a timely manner.
- Documented customers' feedback regarding their service, insurance policies, etc.
- Maintained excellent communication skills when following up with customers to make sure they are pleased, and have any other issues with their services.
- Proactively offer products, and be knowledgeable in providing correct information about services and policies.
Customer Support Specialist
Tesla
Draper, UT
02.2023 - 07.2024
- Maintained accurate records of customer interactions using CRM software tools.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Developed strong relationships with customers by addressing their needs efficiently and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Created detailed reports on customer feedback for management review.
Pharmacy Technician Trainee
Walmart
Sandy, UT
06.2022 - 01.2023
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Called insurance companies to verify patient benefits.
- Compiled customer demographic, allergy and medical history background.
Customer Service Representative
Planet Fitness
West Valley City, UT
11.2021 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Receptionist
Xanadu
New York, NY
07.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
Volunteer
Ali Forney Center
New York, NY
10.2016 - 02.2020
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Answered phone calls and assisted as needed.
Volunteer
Bowery Mission
New York, NY
12.2015 - 12.2018
- Helped feed the homeless on a monthly basis
Education
High School Diploma -
Saunders High School
Manhattan, NY06.2020
Film And Media Studies
Arizona State University
Tempe, AZSkills
- Effective communication skills
- Problem-solving skills
- Insurance billing
- FDA compliance
- Knowledge of FDA regulations
- Listening skills
- Administrative skills
- Customer assistance and interaction
- Technologically savvy
- Data entry
- Quality assurance optimization
- Communicating with clients
- Professional telephone voice
Timeline
Customer Service Representative
AAA Auto Club Enterprises
07.2024 - 11.2024
Customer Support Specialist
Tesla
02.2023 - 07.2024
Pharmacy Technician Trainee
Walmart
06.2022 - 01.2023
Customer Service Representative
Planet Fitness
11.2021 - 05.2022
Front Desk Receptionist
Xanadu
07.2019 - 03.2020
Volunteer
Ali Forney Center
10.2016 - 02.2020
Volunteer
Bowery Mission
12.2015 - 12.2018
High School Diploma -
Saunders High School
Film And Media Studies
Arizona State University
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