Hannah Peterson
Mendota Heights ,MN
Summary
Professional with extensive experience in team coordination and administrative functions. Proven track record of enhancing team productivity and communication through organized scheduling and resource management. Known for strong collaboration, adaptability. Detail-oriented and committed to enhancing team performance by mentoring and supporting colleagues, driving continuous improvement and success. Passionate about empowering teams to achieve goals while maintaining high standards of excellence.
Overview
8
8
years of professional experience
Work History
Lead Team Coordinator
Fairview Health Services
Minneapolis
10.2025 - Current
- Fosters and promotes a collaborative and helpful team environment.
- Oversees daily work assignments and adjusts them to align with department needs.
- Responds to and helps resolve operational issues, including provider issues.
- Provide education training and orientation to new and current staff.
- Optimize workflow efficiency via targeted project work.
- Works with senior leaders in workgroups for policy improvements.
- Developed training materials for new staff, improving onboarding experiences and promoting operational consistency.
- Implemented process improvements, reducing administrative delays and increasing overall productivity of the team.
- Monitored project timelines, providing regular updates to stakeholders and facilitating adherence to deadlines.
- Managed team workload to reach targets for specific tasks.
Dental Supervisor
University of Minnesota
07.2025 - 10.2025
- Supervises full-time and part-time patient assistant staff members.
- Screens, interviews and hires front desk applicants
- Participates in the training and onboarding of new front desk staff.
- Assesses staff performance and provides coaching and guidance to ensure maximum efficiency.
- Collaborates with Associate Director of Operations to manage providers’ schedules and maximize clinic efficiency.
- Coordinates and implements procedures and changes.
- Assists in solving operational problems and addressing employee complaints and/or grievances.
- Works as a liaison and primary contact with the finance department on billing, claims and revenue cycle integrity and improvements.
- Writes and updates policy, procedures and protocols for dental operations.
- Promotes a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Lead Team Coordinator
Fairview Health
Minneapolis
08.2022 - 07.2025
- Fosters and promotes a collaborative and helpful team environment.
- Oversees daily work assignments and adjusts them to align with department needs.
- Responds to and helps resolve operational issues, including provider issues.
- Provide education training and orientation to new and current staff.
- Optimize workflow efficiency via targeted project work.
- Works with senior leaders in workgroups for policy improvements.
- Developed training materials for new staff, improving onboarding experiences and promoting operational consistency.
- Implemented process improvements, reducing administrative delays and increasing overall productivity of the team.
- Monitored project timelines, providing regular updates to stakeholders and facilitating adherence to deadlines.
- Managed team workload to reach targets for specific tasks.
Team Coordinator
Fairview Health
Minneapolis
03.2022 - 08.2022
- Performs multiple, simultaneous tasks in an environment faced with multiple interruptions
- Identify opportunities for improvement in workflow and participate in clinic and system meetings
- Assists with completion of tasks within specified work queues
- Partners collaboratively with care team to address patient needs.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with patients through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Provider Record Assistant
CentraCare
Saint Cloud
11.2020 - 03.2022
- Ensures a comprehensive legal health record according to the joint commission, Minnesota department of health, center for Medicare and Medicaid services, medical staff rules and regulations and additional government regulations
- Analyzes inpatient and outpatient health records for accuracy, completeness and compliance
- Auditing health records.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Patient Access Representative
CentraCare
Saint Cloud
06.2018 - 11.2020
- Collecting patient information including demographics, billing and insurance information
- Maintain accurate patient information within confidential patient accounts and electronic medical records in compliance with the national HIPAA standards
- Assist patients in gaining access to medical treatment facilities.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Master of Science - Master of Health Science in Functional and Integrative Nutrition
Northwestern Health Science’s University
Bloomington, MN08.2024
Bachelor of Science - Bachelor of Science in Healthcare Management
Rasmussen
Bloomington, MN03.2022
Skills
- Epic Software
- Medical/Dental Records
- Adaptability
- Problem-Solving
- Communication
- Patient Scheduling
- Policy/Procedure/Protocol
- Insurance
- Management/Leadership
- Training
- Team motivation
- Workload balancing
- Microsoft 365/Google Workspace
- Metric tracking
Timeline
Lead Team Coordinator
Fairview Health Services
10.2025 - Current
Dental Supervisor
University of Minnesota
07.2025 - 10.2025
Lead Team Coordinator
Fairview Health
08.2022 - 07.2025
Team Coordinator
Fairview Health
03.2022 - 08.2022
Provider Record Assistant
CentraCare
11.2020 - 03.2022
Patient Access Representative
CentraCare
06.2018 - 11.2020
Bachelor of Science - Bachelor of Science in Healthcare Management
Rasmussen
Master of Science - Master of Health Science in Functional and Integrative Nutrition
Northwestern Health Science’s University