Hannah Pflipsen
Saint Paul,MN
Summary
Motivated, enthusiastic, and adaptable professional with food industry and barista experience. Hoping to explore interest in chocolates and coffee by creating positive experiences for customers and learning about the industry. Skilled in working in high pressure, quickly paced environments and executing transactions through POS systems.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Pump It Up
12.2022 - Current
- Answers main phone line with professionalism and re-directed calls.
- Confirms customer details through phone calls as well as in person communication.
- Writes emails which are sent to customers and vendors regarding order information.
- Interviews and hires perspective employees.
- Motivates employees and designates tasks based on individual skills.
- Handled cash accurately and prepared deposits.
General Warehouse Associate
Best Buy
10.2023 - 12.2023
- Executed counts of products verifying correct amounts were received.
- Recorded disputes regarding any damaged product, overages, or shortages.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Operated RF scanners to track merchandise and verify the contents of containers.
Personal Banker
HomeTown Bank
03.2020 - 03.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Attended and led team meetings based on input from tellers and bankers.
- Balanced drawers by executing cash counts throughout the day.
- Recommended the most beneficial account for customers based on products we offered as well as their financial state.
Barista
Caribou Coffee
01.2022 - 07.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Mobile Sales Consultant
Best Buy
04.2018 - 06.2020
- Identified customer's technological needs through effective communication and guided questions.
- Communicated effectively across teams to create sales goals.
- Activated cell phones through multiple software applications and carriers.
- Trained new employees on sales tactics and POS systems.
- Executed cash, card, and payment plan transactions.
Project Intern
HomeTown Bank
01.2020 - 03.2020
- Produced marketing tools created in Microsoft PowerPoint.
- Provided clerical assistance to personal bankers, loan officers, and tellers.
- Presented professional reports, and documents based on their marketing needs.
Education
Bachelor of Arts - International Relations And Affairs
University of Minnesota - Twin Cities
Minneapolis, MN06.2025
Study Abroad Term - Business Management
Hitotsubashi University
Tokyo, Japan07.2023
Associate of Arts - General Studies
Normandale Community College
Minneapolis, MN01.2021
Skills
- Effective communication across varying teams and cultures
- Multi-tasking
- Maintaining a clean work area
- Operating POS systems, handling cash, and, credit card transactions
- Punctuality
- Adaptability to training
- Creating positive interactions with customers
- Adaptability and willingness to learn
- De-escalation
- Attention to detail
- Organization
- Time management
Timeline
General Warehouse Associate
Best Buy
10.2023 - 12.2023
Assistant General Manager
Pump It Up
12.2022 - Current
Barista
Caribou Coffee
01.2022 - 07.2022
Personal Banker
HomeTown Bank
03.2020 - 03.2023
Project Intern
HomeTown Bank
01.2020 - 03.2020
Mobile Sales Consultant
Best Buy
04.2018 - 06.2020
Bachelor of Arts - International Relations And Affairs
University of Minnesota - Twin Cities
Study Abroad Term - Business Management
Hitotsubashi University
Associate of Arts - General Studies
Normandale Community College
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