Hannah Pitts

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, I support operational excellence through maintaining visual standards, payroll management, and merchandise availability.

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

• Deliver personalized haircare services tailored to individual client needs.
• Developed and implemented innovative beauty techniques to enhance client satisfaction.
• Managed inventory of beauty supplies, ensuring availability of high-quality products for services.

• Customer service and sales: Consistently provide superior service, outfit customers, educate them on "David's Differences," and maintain sales productivity standards.
• Operations management: Prepare for appointments by reviewing customer profiles, manage inventory, and oversee daily store functions.
• Team Support: You may manage bridal stylists and ensure they are meeting performance expectations.
• Product knowledge: Continuously learn about merchandise to assist customers effectively.

Supports store management with administrative tasks, human resources, and store operations to ensure a positive customer and associate experience.

Key duties include assisting with hiring and onboarding, managing associate files, handling the cash office, monitoring expenses, and supporting scheduling and supply management. The role also requires strong organizational, communication, and leadership skills to promote safety and ensure adherence to policies.

Human Resources Support: Assist with the hiring process, such as scheduling interviews and conducting reference checks. Maintain associate personnel files. Support the onboarding process for new employees. Help with training and coaching for store associates.

• Store Operations Support: Perform daily cash office functions and maintain cash office standards. Monitor and support associate coverage throughout the store. Help the Operations Assistant Store Manager with tasks like scheduling and supply requisitions. Monitor expenses and support shrink reduction goals.
• Customer and Associate Experience: Model excellent customer service. Support store-wide initiatives to promote credit and loyalty programs. Help ensure store team executes tasks and maintains a clean, organized environment. Promote a culture of safety and ensure the environment is safe for all.
  

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, I support operational excellence through maintaining visual standards, payroll management, and merchandise availability.

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Floorset mapping and execution, Product launch support, onboarding, and shipment processing.