Hannah Pugh
McMinnville
Summary
Experienced administrative and healthcare professional with a background in office management, nursing, insurance services, and pharmacy operations. Proven ability to manage daily operations, coordinate schedules, maintain accurate records, and provide exceptional customer service.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Office Manager
Mid Tenn Septic & Plumbing
09.2021 - Current
- Oversee daily office operations, scheduling, customer communications, estimates, invoices, reports, and business records.
Insurance Specialist
Healthcare Industry
01.2019 - 01.2021
- Verified insurance eligibility, processed authorizations, assisted patients, and maintained confidential records.
Licensed Practical Nurse (LPN)
Tennessee
01.2015 - 01.2017
- Provided direct patient care, administered medications, documented patient progress, and educated patients and families.
Pharmacy Clerk / Pharmacy Technician
McMinnville Drug Center
01.2012 - 01.2013
- Assisted pharmacists in processing prescriptions and managing inventory for efficient pharmacy operations and optimal customer service.
Education
Practical Nursing Diploma - LPN
Tennessee College of Applied Technology
McMinnvilleHigh School Diploma -
Warren County High School
McMinnville, Tennessee 05.2009 - 01.2013
Skills
- Healthcare Administration
- Medical Documentation
- Insurance Verification
- Billing & Invoicing
- HIPAA Compliance
- Office Management
- Record Management
- Scheduling & Coordination
- Microsoft Office Suite
- Time Management
- Customer Service
- Team Collaboration
Certification
Licensed Practical Nurse (LPN), Tennessee, Currently pursuing reinstatement
Continuing Education
- Vicarious Trauma and Resilience
- Human Trafficking and Exploitation
- Hyperemesis Gravidarum
- Alternative Therapies for Depression and Anxiety
- Professional Boundaries in Nursing: Ethical and Legal Imperatives
- Lifestyle and Cancer Risk: What We Do (and Do Not) Know
- Family and Medical Leave: Law, Health Care, and Social Services
- A Review of Infertility
- Pathophysiology: The Hematologic System
- Asthma: Diagnosis and Management
- Supplements for Aging
Timeline
Office Manager
Mid Tenn Septic & Plumbing
09.2021 - Current
Insurance Specialist
Healthcare Industry
01.2019 - 01.2021
Licensed Practical Nurse (LPN)
Tennessee
01.2015 - 01.2017
Pharmacy Clerk / Pharmacy Technician
McMinnville Drug Center
01.2012 - 01.2013
High School Diploma -
Warren County High School
05.2009 - 01.2013
Practical Nursing Diploma - LPN
Tennessee College of Applied Technology