- Enjoy hobbies that combine physical activity with outdoor exploration
- Rock Climbing
- Backpacking
- Historical Exploration
- DIY and Home Improvement
- I like working with my hands and fixing things
- Fashion and Style
- Passionate about balancing physical health with mental and emotional wellness
Hannah Puleo
Grand Rapids,MI
Summary
Dynamic Support Staff Member with proven expertise in communication and support services displayed across roles at Art and Jakes, Tropical Smoothie, and Chicken Shack. Excelled in resolving customer complaints with diplomacy, enhancing client relations, and efficiently managing high-volume inquiries. Skilled in both telephone/personal assistance and adapting to fast-paced environments, demonstrating exceptional organizational abilities and a commitment to positive outcomes. Possesses strong problem-solving skills, attention to detail, and capacity to multitask.
Overview
3
3
years of professional experience
Work History
Support Staff Member
Art and Jakes
06.2023 - 09.2024
- Answered telephone and assisted callers by providing information, taking orders, or directing them to an appropriate employee.
- Ran food from the kitchen to specific tables.
- Experience in bussing tables.
- Communicated with clients on behalf of staff to relay messages and information.
- Resolved customer complaints with diplomatic and courteous communication.
- Logged customer inquiries and service requests into the company CRM system to maintain accurate records.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
Support Staff Member
Tropical Smoothie
08.2022 - 04.2023
- Answered telephone and assisted callers by providing information or directing to the appropriate employee.
- Attended training sessions to stay updated on procedures and services.
- Experience in crafting food and drinks.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
Support Staff Member
Chicken Shack
06.2021 - 09.2021
- Assisted or operated in food preparation.
- Taking orders over the phone and in person, also assembling them while the food was being cooked.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
- Resolved customer complaints with diplomatic and courteous communication.
Education
Associates Business - Business
Grand Rapids Community College
Grand Rapids, MI05-2026
Career Preparedness And Agscience Certificate - Agrcultural Science And Enviromental Studies
Oakland Technical Schools
Springfield, MI05-2024
High School Diploma -
Brandon High School
Ortonville, MI05-2024
Skills
- Telephone/ personal assistance
- Support Services
- Communication Skills
- Knowledge of a fast-working, high pace environment
Interests
Timeline
Support Staff Member
Art and Jakes
06.2023 - 09.2024
Support Staff Member
Tropical Smoothie
08.2022 - 04.2023
Support Staff Member
Chicken Shack
06.2021 - 09.2021
Associates Business - Business
Grand Rapids Community College
Career Preparedness And Agscience Certificate - Agrcultural Science And Enviromental Studies
Oakland Technical Schools
High School Diploma -
Brandon High School
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