Overview
Work History
Education
Skills
Timeline
Generic

Hannah Qureshi

Cary,NC

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
Rolesville, NC
03.2025 - Current
  • Communicated job duties, expectations, and policies to employees.
  • Performed cash handling activities: counting money, balancing registers, preparing bank deposits.
  • Assigned tasks aligning with team members' strengths and skill sets.
  • Completed opening and closing duties to maintain seamless business operations.
  • Proactively addressed issues during shifts to ensure smooth operations.
  • Boosted customer satisfaction: focused on improved engagement and service resolutions.
  • Monitored staff performance to uphold quality standards consistently.
  • Implemented visual merchandising standards to improve product displays.
  • Monitored store operations, ensuring compliance with all safety regulations and company policies.
  • Utilized inventory management software to streamline operations and improve accuracy.

Shift Supervisor

CVS Pharmacy
Raleigh, NC
03.2024 - 03.2025
  • Lead by example in modeling CVS's customer service culture of greeting, assisting, and thanking every customer.
  • Oversee all store activities in the manager's absence.
  • Ensure adherence to company policies, procedures, and standards.
  • Supervise and execute all opening and closing procedures and routines.
  • Handle cash register operations, and balance drawers at shift changes.
  • Maintain a clean, organized, and appealing store environment.
  • Promptly address customer questions, concerns, and needs with patience and professionalism.
  • Safeguard customer/patient confidentiality, and data privacy standards.
  • Analyze feedback to continuously enhance the customer experience.
  • Strong communication and interpersonal abilities.
  • Keen attention to detail, and problem-solving skills.
  • Provided on-the-job training to new staff members.
  • Assigned tasks to team members based on their strengths and skill sets.

Cashier/Customer Service

Sassool Cafe
Raleigh, NC
05.2021 - 02.2024
  • Delivered attentive service to customers as a cashier and food server.
  • Maintained professional relationships with regular patrons to enhance loyalty.
  • Executed cash and credit processing duties with exceptional accuracy.
  • Multi-tasked efficiently in fast-paced environment, handling multiple customer interactions simultaneously.
  • Resolved guest concerns with professionalism and sensitivity to ensure satisfaction.
  • Supported team members by assisting with tasks and training new hires.
  • Cleaned restaurant thoroughly after closing to uphold hygiene standards.
  • Provided information about hours, directions, and menu items to customers promptly.

Cashier/Customer Service

Bojangles
Wake Forest, NC
06.2020 - 04.2021
  • Maintained high customer service standards during peak operational periods.
  • Resolved customer complaints promptly and professionally to enhance satisfaction.
  • Executed cash and credit transactions with accuracy and speed.
  • Mastered automated order-taking system to improve efficiency in service delivery.
  • Followed safe food assembly and presentation procedures diligently.
  • Communicated effectively with team members and management for seamless operations.
  • Thoroughly cleaned restaurant after closing to ensure next day readiness.

Education

Bachelor of Arts - Criminology

North Carolina State University
Raleigh, NC
05-2026

Associates -

Wake Technical Community College
Raleigh
05.2024

Skills

  • Team supervision
  • Prioritization
  • Collaboration
  • Employee training
  • Inventory management
  • Customer service
  • Cash handling
  • Conflict resolution

Timeline

Shift Supervisor

CVS Pharmacy
03.2025 - Current

Shift Supervisor

CVS Pharmacy
03.2024 - 03.2025

Cashier/Customer Service

Sassool Cafe
05.2021 - 02.2024

Cashier/Customer Service

Bojangles
06.2020 - 04.2021

Bachelor of Arts - Criminology

North Carolina State University

Associates -

Wake Technical Community College

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Hannah Qureshi