Hannah Qureshi
Cary,NC
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Rolesville, NC
03.2025 - Current
- Communicated job duties, expectations, and policies to employees.
- Performed cash handling activities: counting money, balancing registers, preparing bank deposits.
- Assigned tasks aligning with team members' strengths and skill sets.
- Completed opening and closing duties to maintain seamless business operations.
- Proactively addressed issues during shifts to ensure smooth operations.
- Boosted customer satisfaction: focused on improved engagement and service resolutions.
- Monitored staff performance to uphold quality standards consistently.
- Implemented visual merchandising standards to improve product displays.
- Monitored store operations, ensuring compliance with all safety regulations and company policies.
- Utilized inventory management software to streamline operations and improve accuracy.
Shift Supervisor
CVS Pharmacy
Raleigh, NC
03.2024 - 03.2025
- Lead by example in modeling CVS's customer service culture of greeting, assisting, and thanking every customer.
- Oversee all store activities in the manager's absence.
- Ensure adherence to company policies, procedures, and standards.
- Supervise and execute all opening and closing procedures and routines.
- Handle cash register operations, and balance drawers at shift changes.
- Maintain a clean, organized, and appealing store environment.
- Promptly address customer questions, concerns, and needs with patience and professionalism.
- Safeguard customer/patient confidentiality, and data privacy standards.
- Analyze feedback to continuously enhance the customer experience.
- Strong communication and interpersonal abilities.
- Keen attention to detail, and problem-solving skills.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
Cashier/Customer Service
Sassool Cafe
Raleigh, NC
05.2021 - 02.2024
- Delivered attentive service to customers as a cashier and food server.
- Maintained professional relationships with regular patrons to enhance loyalty.
- Executed cash and credit processing duties with exceptional accuracy.
- Multi-tasked efficiently in fast-paced environment, handling multiple customer interactions simultaneously.
- Resolved guest concerns with professionalism and sensitivity to ensure satisfaction.
- Supported team members by assisting with tasks and training new hires.
- Cleaned restaurant thoroughly after closing to uphold hygiene standards.
- Provided information about hours, directions, and menu items to customers promptly.
Cashier/Customer Service
Bojangles
Wake Forest, NC
06.2020 - 04.2021
- Maintained high customer service standards during peak operational periods.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Executed cash and credit transactions with accuracy and speed.
- Mastered automated order-taking system to improve efficiency in service delivery.
- Followed safe food assembly and presentation procedures diligently.
- Communicated effectively with team members and management for seamless operations.
- Thoroughly cleaned restaurant after closing to ensure next day readiness.
Education
Bachelor of Arts - Criminology
North Carolina State University
Raleigh, NC05-2026
Associates -
Wake Technical Community College
Raleigh05.2024
Skills
- Team supervision
- Prioritization
- Collaboration
- Employee training
- Inventory management
- Customer service
- Cash handling
- Conflict resolution
Timeline
Shift Supervisor
CVS Pharmacy
03.2025 - Current
Shift Supervisor
CVS Pharmacy
03.2024 - 03.2025
Cashier/Customer Service
Sassool Cafe
05.2021 - 02.2024
Cashier/Customer Service
Bojangles
06.2020 - 04.2021
Bachelor of Arts - Criminology
North Carolina State University
Associates -
Wake Technical Community College