Hannah Radmer
Summary
Dedicated Assistant Manager with a strong focus on customer service, employee training, and operational management. Proven ability to lead teams and ensure high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assitand Manager/Coffee Barista
Mama Ds Coffee LLC
Wales
05.2022 - Current
- Trained new employees on coffee preparation and equipment usage.
- Supervised staff to uphold high-quality customer service standards, enhancing customer satisfaction.
- Monitored cleanliness and organization of the retail space regularly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Managed daily operations of coffee shop, streamlining workflow for efficient service.
- Handled cash register transactions accurately during busy shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Resolved customer concerns promptly, reinforcing brand loyalty and positive customer experiences.
CNA
Linden Grove Communities
Waukesha
03.2021 - 03.2022
- Supported residents with daily living activities and personal care, enhancing their comfort and independence.
- Monitored residents' health and reported changes to nursing staff, ensuring timely interventions.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented care provided in resident records accurately and timely.
- Followed safety protocols to maintain a safe environment for residents and staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Engaged with families to discuss resident well-being and care plans, fostering collaboration and transparency.
- Reported changes in patient conditions to registered nurse or physician.
Education
High School Diploma -
Wisconsin Virtual Learning
Fredonia, WI05-2023
Skills
- Customer service
- Operational management
- Employee training
- Documentation accuracy
- Time management
- Organizational skills
- Effective communication
- Conflict resolution
Languages
English
Professional
Timeline
Assitand Manager/Coffee Barista
Mama Ds Coffee LLC
05.2022 - Current
CNA
Linden Grove Communities
03.2021 - 03.2022
High School Diploma -
Wisconsin Virtual Learning