Hannah Raggio
Natchitoches,LA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
Work History
Office Manager
J&J Exterminating Co.
Natchitoches, LA
08.2023 - Current
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
Remote Customer Service Representative
J&J Exterminating Co.
Lafayette , LA
05.2021 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Termite Technician
J&J Exterminating Co.
Natchitoches, LA
07.2020 - 05.2021
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drove to customer residences and places of business to inspect for pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Authorized Retailer
Live Mobile
Many, LA
02.2019 - 06.2019
- Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate Of General Studies - Not Completed
Central Louisiana Technical Community College - Alexandria
Many, LA08.2018
Skills
- CRM Software
- Policy and Procedure Modification
- Business Administration
- Sorting and Labeling
- Written Communication
- Customer Relations
- Billing and Invoicing
- Microsoft Office
Timeline
Office Manager
J&J Exterminating Co.
08.2023 - Current
Remote Customer Service Representative
J&J Exterminating Co.
05.2021 - 08.2023
Termite Technician
J&J Exterminating Co.
07.2020 - 05.2021
Authorized Retailer
Live Mobile
02.2019 - 06.2019
Associate Of General Studies - Not Completed
Central Louisiana Technical Community College - Alexandria
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