Hannah Ranck
Pasadena,MD
Summary
Proven leader and customer service expert from Texas Roadhouse, adept at multitasking and team collaboration. Excellently managed high-pressure situations, enhancing customer satisfaction and team performance. Mentored staff, fostering future leaders, and skillfully resolved customer and staff conflicts, showcasing effective time management and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Host
Texas Roadhouse
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Manager
Ritas
05.2021 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Retail Cashier
Platos's Closet
Glen Burnie, MD
11.2022 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
High School Diploma - Marketing
Northeast High School
Pasadena, MD06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Texas Roadhouse
10.2023 - Current
Retail Cashier
Platos's Closet
11.2022 - 02.2023
Manager
Ritas
05.2021 - 10.2024
High School Diploma - Marketing
Northeast High School