Hannah Rash

Completion of International Credentialing and Evaluations

Verification of English Proficiency Exam Scores

Grading Discussion Forums

• Responsible for new and returning students. • I interviewed, hired, trained, supervised, and evaluated a team of 7 Admissions Representatives.

• Collaborated with the Program Director on student enrollment strategies.

• Managed the admissions team to set the highest bar for student satisfaction.

• Supported prospective students with prompt replies for information requests, assistance with forms, and application requirements.

• Collected and surveyed student data, relaying through written and verbal forms to streamline the admissions process.

• Sustained transcript analysis to determine eligibility and requirements for admission.

• Made initial contact with international graduate applicants to facilitate a seamless application process.

• Collected and evaluated official transcripts and cross examined other records from previous educational institutions for authentication.

• Assisted members with making deposits, cashing checks, generating cashier checks, opening new accounts, and troubleshooting issues with member accounts.

• Competed daily cash drawer balances.

· Call Center: Phone transactions for customer's needs; report outages and work management orders.

· Assist customers with credit arrangements, budget billing, automatic bank draft, and account statements.

· Assisted with training class for credit and moves.

· Quality assurance ambassador.

· Distinguished quality performance.

· Achievements: Received Agent of the month in March 2013; Excellent quality scores for January, March, April, and June 2013, and very good for February 2013; Promoted to Customer Care Representative II in February 2013; Promoted to Escalated Call Team in June 2013.

· Conducted Cash Handling meetings.

· Cash Management Assistant Controller.

· High achievement in accuracy and timely work.

· Effectively solved customer questions.

· Daily cash drawer balances.

· Call Center: Responsible for reporting outages and work management orders over the phone and in person.

· Handled face to face transactions for customers who needed service orders, started new service, stopped their service, transfer service, and explained deposit billing.

· Assisted customers face to face with credit arrangements, discuss budget billing plans, automatic bank drafts, and account statements.

· Received and processed deposits, cash checks, savings withdrawals, and loan payments.

· Documented transactions verified fund(s) availability.

· Answered customers’ questions in person or via phone.

· Audited teller transactions for all tellers. This consisted of balancing their work daily, if a teller was out of balance I would attempt to find the error.