Microsoft Office experience, 5 years
Hi, I’m
Hannah Reece
Administrative Assistant
Gray,Tennessee
Summary
Dynamic professional with a proven track record at Morehead State University and Campbell Financial Group, enhancing office efficiency and improving process accuracy through expert research and time management. Excelled in mail handling and reception oversight, significantly boosting customer satisfaction. Known for exceptional verbal and written communication, consistently achieving goals with a keen eye for detail and a commitment to excellence.
Overview
5
years of professional experience
Work History
Campbell Financial Group
Administrative Assistant
02.2023 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Advanced Call Center Technologies LLC
Call Center Representative
11.2022 - 02.2023
Job overview
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Mulligans Irish Pub And Grill
Server
10.2021 - 11.2021
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Harold McCormick Elementary
Teacher's Assistant
10.2021 - 09.2022
Job overview
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Proven ability to learn quickly and adapt to new situations.
- Taught courses under guidance of senior instructors.
Morehead State University
Administrative Assistant
08.2019 - 05.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Morehead State UniversityMorehead, KY
Master Of Music Education from Music Education
05.2021
Southern Nazarene UniversityBethany, OK
Bachelor Of Music Education from Music Education
05.2019
Skills
- Mail handling
- Reception oversight
- Phone Etiquette
- Scheduling
- Time management
- Filing and data archiving
- Document retrieval
- Verbal and written communication
- Microsoft Office experience
Software
Timeline
Administrative Assistant
Campbell Financial Group
02.2023 - Current
Call Center Representative
Advanced Call Center Technologies LLC
11.2022 - 02.2023
Server
Mulligans Irish Pub And Grill
10.2021 - 11.2021
Teacher's Assistant
Harold McCormick Elementary
10.2021 - 09.2022
Administrative Assistant
Morehead State University
08.2019 - 05.2021
Morehead State University
Master Of Music Education from Music Education
Southern Nazarene University
Bachelor Of Music Education from Music Education
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