Hannah Reuben
Corfu,NY
Summary
Hardworking and reliable service-oriented manager with experience at counting money, processing payments and building relationships. Strengths in customer service, sales and promotion strategies. Flexible in scheduling and committed to stellar attendance with outstanding communication and customer engagement abilities.
Knowledgeable Insurance Agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Symmetry Financial Group
Remote
03.2026 - Current
- Developed and maintained client relationships through regular follow-ups and personalized service.
- Assisted clients in understanding policy options and tailored recommendations to their needs.
- Conducted thorough policy reviews to identify coverage gaps and recommend adjustments.
- Managed documentation for claims processing, ensuring compliance with industry standards.
- Built strong relationships with clients through consistent communication and excellent customer service.
Customer Service Lead
Tops Friendly Markets
Batavia, NY
08.2025 - Current
- Coordinated daily customer service operations to enhance shopper satisfaction and retention.
- Trained team members on best practices in customer interaction and service delivery.
- Managed customer inquiries and resolved issues efficiently, promoting a positive experience.
Self-Employed
Instacart
Batavia, NY
02.2025 - 08.2025
- Disciplined self-employed shopper. Receive orders, shop, and deliver orders to customers. Security minded approach with excellent communication, organizational and multitasking abilities.
- Coordinated timely pickups and deliveries, adhering to customer preferences and schedules.
Manager / Trainer
Sacajawea Smoke Shop
Basom, NY
08.2020 - 02.2025
- Motivated manager with track record of success in providing exceptional service and sales support. Offering superior management and customer service abilities. Strong team player committed to assisting co-workers and management with all activities necessary for store success.
Manager
Totem Pole Corp
Basom, NY
12.2018 - 08.2020
- Processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Education
High School Diploma -
Penn Foster Career School
Some College - undefined
Genesee Community College
Skills
- POS systems
- Cash management
- Payment processing
- Product recommendations
- Customer service
- Ordering and stocking
- Returns and exchanges
- Effective customer upselling
- Training and mentoring
- Licensed insurance agent
- Quotes and sales
- Professionalism and ethics
Certification
- Licensed Insurance Agent in 3 States - As of February 2026
Timeline
Insurance Agent
Symmetry Financial Group
03.2026 - Current
Customer Service Lead
Tops Friendly Markets
08.2025 - Current
Self-Employed
Instacart
02.2025 - 08.2025
Manager / Trainer
Sacajawea Smoke Shop
08.2020 - 02.2025
Manager
Totem Pole Corp
12.2018 - 08.2020
Some College - undefined
Genesee Community College
High School Diploma -
Penn Foster Career School