Hannah Reyes
Greensboro,NC
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Proximity Hotel
Greensboro, North Carolina
09.2025 - Current
- Managed guest requests for reservations, transportation, and special accommodations, ensuring high satisfaction.
- Greeted guests warmly, providing tailored service that enhanced their overall experience.
- Maintained in-depth knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Assisted with check-in and check-out processes to ensure smooth transitions.
Barista
Starbucks
Greensboro, North Carolina
10.2019 - 08.2025
- Delivered exceptional customer service by engaging patrons and accurately fulfilling orders, enhancing overall customer experience.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth operation during peak hours.
- Maintained accurate inventory records and restocked supplies promptly to support uninterrupted service.
Shift Supervisor
Starbucks
Greensboro, North Carolina
12.2019 - 07.2023
- Supervised daily operations to ensure efficient store performance.
- Coordinated team schedules to optimize staffing during peak hours.
- Trained new partners on customer service and store procedures.
- Conducted regular performance evaluations for team members' development.
- Ensured compliance with health and safety regulations in the store.
Education
Some College (No Degree) - Hospitality And Tourism Management
GTCC
Greensboro, NC09-2026
Skills
- Guest experience management
- Customer service
- Reservation management
- Event coordination
- Team leadership
- Problem resolution
- Stock replenishment
Timeline
Guest Service Representative
Proximity Hotel
09.2025 - Current
Shift Supervisor
Starbucks
12.2019 - 07.2023
Barista
Starbucks
10.2019 - 08.2025
Some College (No Degree) - Hospitality And Tourism Management
GTCC