Hannah Reynolds
Austin
Summary
Professional and people-centered manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams to improve customer satisfaction, adapt to changing needs, and drive visual excellence. Skilled in strategic planning, performance management, and operational success.
Overview
9
9
years of professional experience
Work History
District Manager
Marine Layer
Austin, TX
08.2024 - Current
- Oversaw 6 retail locations, ensuring adherence to company standards and efficiencies across all areas of business
- Strategic store visits to drive performance results, with a 15% sales increase across the district over the course of a year
- Led impactful weekly 1:1s to dissect business results and highlight wins and opportunities
- Developed and implemented strategic sales initiatives, enhancing customer engagement and store performance
- Implemented training programs for staff to support team growth and development, as well as positive business impact
- Oversaw inventory management processes, ensuring optimal stock levels across all locations
Area Manager
Marine Layer
Austin, TX
03.2024 - 08.2024
- Oversaw 3 retail locations, ensuring adherence to company standards and efficiencies across all areas of business
- Evaluated performance metrics regularly to identify areas for improvement and drive accountability
- Led team of managers to enhance customer experience and drive sales performance, with a 2ppt increase in conversion within 6 months
- 100% retention across all 3 locations at all employee tiers
Store Manager
Marine Layer
Austin, TX
08.2021 - 03.2024
- Strategically grew the company's second highest volume store, with a 4% sales increase YoY
- Drove a 2ppt conversion increase YoY through impactful customer experience initiatives and team training
- Onboarded and retained a new team of 6 associates to drive sales performance
- Prioritized operational excellence that yielded significant improvement in shrink results
- Implemented and trained staff on effective merchandising strategies to enhance product visibility
- Led daily store operations, ensuring optimal customer service and team performance
- Analyzed sales data to identify trends and adjust inventory levels accordingly, planning ahead for prominent traffic-driving events such as SXSW, Austin City Limits, and the Formula 1 race
Sales Lead
LOFT BY ANN TAYLOR
Charlotte, North Carolina, United States
04.2018 - 01.2019
- Developed consistent customer service training to better assist clientele and meet monetary and credit card based store goals
- Implemented a sales floor replenishment schedule to drive store conversion and KPI increases
- Fostered relationships with key customers, enhancing loyalty and repeat business through personalized service
- Took on additional leadership responsibilities, including but not limited to, maintaining a store-specific social media page, payroll approval, and daily management coaching calls in the absence of a store manager
Stock Manager
Altar'd State
Charlotte, North Carolina, United States
12.2016 - 06.2018
- Identified a need for focused operational and visuals support, and developed stock position from scratch
- Managed all incoming stock and organizational excellence
- Implemented a sales floor replenishment schedule to impact sales and KPI goals
- Supported with visual mapping and all floor set execution in partnership with Visuals Manager
- Managed inventory control processes of 50,000+ units with consistent shrink improvement
- Trained and mentored team members on best practices for stock organization and management
- Regular support on the sales floor with customer engagement, stock rotation, and collaboration with all department managers
Education
High School Diploma -
Oakdale Christian Academy
Charlotte, NCSkills
- Customer service
- Leadership skills
- Training and coaching
- Proactive planning and strategy
- Recruiting and hiring
- Business analysis
- Payroll analysis
- Inventory management
- Strategic planning
Timeline
District Manager
Marine Layer
08.2024 - Current
Area Manager
Marine Layer
03.2024 - 08.2024
Store Manager
Marine Layer
08.2021 - 03.2024
Sales Lead
LOFT BY ANN TAYLOR
04.2018 - 01.2019
Stock Manager
Altar'd State
12.2016 - 06.2018
High School Diploma -
Oakdale Christian Academy