Janae Blocker
Customer Service
Aubrey,TX
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hollowell LLC
Memphis, Tennessee
05.2021 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Sales Accsociate
Walmart
Dallas, TEXAS
06.2020 - 08.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
Education
Associate of Science - Nursing Administration
Collin County Community College District
Plano, TX05.2025
Skills
- Multitasking and Prioritization
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Verbal and Written Communication
- Data Entry and Maintenance
- Microsoft Office, Excel, Powerpoint, email
Timeline
Customer Service Representative
Hollowell LLC
05.2021 - 01.2022
Sales Accsociate
Walmart
06.2020 - 08.2020
Associate of Science - Nursing Administration
Collin County Community College District