Hannah Rivera
Templeton,MA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged strong multitasking and organizational skills at Outback Steakhouse and Wachusett Mountain Ski Area Rental Shop. Specializing in cash handling and exceptional service, I significantly improved satisfaction and efficiency, showcasing my ability to lead and collaborate effectively in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Server
Outback Steakhouse
05.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervisor
Wachusett Mountain Ski Area Rental Shop
12.2017 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
Counter Server
King Phillip Restaurant
05.2017 - 10.2021
- Processed cash, debit and credit card payments.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Elementary Education
Fitchburg State University
Fitchburg, MA05.2025
Narragansett Regional High School
Baldwinville, MA05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Workspace Organization
Timeline
Server
Outback Steakhouse
05.2021 - 02.2024
Supervisor
Wachusett Mountain Ski Area Rental Shop
12.2017 - 03.2023
Counter Server
King Phillip Restaurant
05.2017 - 10.2021
Bachelor of Science - Elementary Education
Fitchburg State University
Narragansett Regional High School
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