Hannah Robinson
Porter Ranch,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated mental health professional experienced in working with individuals suffering from substance abuse and behavioral disorders. Also possess several years of experience in the restaurant industry, providing speedy order processing and exceptional customer service. Skilled at answering questions, making suggestions, and effectively using register systems to boost sales. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A great team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
LifeSync Malibu Detox
Malibu, CA
03.2023 - 09.2023
- Ensured that all clinical documentation met state regulations and standards of practice.
- Monitored client compliance with medication regimens prescribed by psychiatrists or primary care physicians.
- Collaborated with other healthcare professionals to ensure effective patient care.
- Maintained accurate records of client progress in the electronic medical record system.
- Educated clients about available community resources for continued recovery support.
Cashier Manager
Spruzzo Restaurant & Bar
Malibu
08.2018 - 10.2022
- Provided guidance and assistance to new hires during the onboarding process.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Assistant Manager
Le Village Cafe
Malibu
03.2016 - 07.2016
- Developed strategies for improved operational efficiency and customer satisfaction.
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
Education
High School Diploma -
Malibu High School
Malibu06-2011
Some College (No Degree) - Addiction Counseling
Los Angeles Pierce College
Woodland Hills, CASkills
- Defining treatment objectives
- Specimen testing
- Client evaluation
- Boundary Setting
- Motivational Interviewing
- Crisis Intervention
- Communication techniques
- Positive Attitude
- Team Leadership
- POS System Operation
- Punctual and Reliable
Certification
- EMT Certified 2021- West Coast EMT
Timeline
Substance Abuse Counselor
LifeSync Malibu Detox
03.2023 - 09.2023
Cashier Manager
Spruzzo Restaurant & Bar
08.2018 - 10.2022
Assistant Manager
Le Village Cafe
03.2016 - 07.2016
High School Diploma -
Malibu High School
Some College (No Degree) - Addiction Counseling
Los Angeles Pierce College
- EMT Certified 2021- West Coast EMT
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