Hannah Rooke
Grosse Pointe,MI
Summary
Self-motivated as well as highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bold Flow Yoga
Grosse Pointe, MI
11.2023 - Current
- Answer phones, book reservations, and responded to inquiries from customers.
- Maintain daily records of all transactions, including payments and cancellations.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Assist with the check-in process for guests by verifying information.
Forbes Rated Host
Oaklawn Racing & Gaming
Hot Springs, AR
06.2022 - 07.2023
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Jessieville High School
Jessieville, AR03.2023
Skills
- Guest Relations
- Appointment Confirmation
- Supply Management
- Strategic Planning
- Scheduling
- Problem-Solving Skills
- Telephone Etiquette
- Problem Solving
Affiliations
- Have done lots of volunteer work ranging from building habitat homes to working with the community.
- Currently working on my yoga instructor certification
- Enjoy staying active
Certification
- CPR Certified
References
References available upon request.
Timeline
Front Desk Receptionist
Bold Flow Yoga
11.2023 - Current
Forbes Rated Host
Oaklawn Racing & Gaming
06.2022 - 07.2023
High School Diploma -
Jessieville High School
- CPR Certified
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