Hannah Saperstein
Seabrook,TX
Summary
Personable Leasing Consultant with top-level skills in customer service. Organizes inspections, supervises issue resolution and coordinating. Superb time management abilities focused on working within client schedules. Organized with abundant experience working with C & B properties . Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills. People skills combined to implement and enforce property rules and regulations.
Overview
8
8
years of professional experience
Work History
Waitress and Bartender
Iguana Raunas
Seabrook, TX
10.2022 - 10.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Apartment Leasing Consultant
The Park at Clearlake
Houston, TX
04.2020 - 10.2022
- Responded to requests and scheduled appointments for property showings.
- Greet clients, shows apartments, and prepares leases and renewals.
- Follow-up on delinquent tenants and coordinated collection procedures.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Maintained occupancy at 90% while leveraging market knowledge and successful promotional strategies.
- Answer constant flow of customer calls with minimal wait times.
- Verified tenant income, background checks, assets and expenses for each applicant before accepting lease applications.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Head Bartender
Amacate Tortilla Bar
Beaumont, TX
01.2017 - 03.2022
- Preformed opening and closing duties printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed TABC guidelines for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Handled establishment of social media accounts in creasing customer traffic.
Education
General Studies
Blinn College
Bryan, TX2016
Little Cypress Mauriceville
Orange, TX06.2014
Skills
- Cash Handling and Management
- Property Marketing
- Teamwork and professionalism
- Grounds and Facility Inspection
- Phone and Email Etiquette
- Microsoft, Windows, Office
- Fair Housing Laws Knowledge
- Onesite
- Major Social Media Engagement
- Multi Tasking and Prioritization
- Hospitality and Guest Service
Timeline
Waitress and Bartender
Iguana Raunas
10.2022 - 10.2024
Apartment Leasing Consultant
The Park at Clearlake
04.2020 - 10.2022
Head Bartender
Amacate Tortilla Bar
01.2017 - 03.2022
General Studies
Blinn College
Little Cypress Mauriceville
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