Hannah Shepherd
Jacksonville,FL
Summary
Accomplished professional with a proven track record in team leadership and operational management, adept at utilizing strong organizational skills to streamline workflows and enhance team efficiency. Known for fostering a collaborative work environment that drives the achievement of collective goals and consistently delivers results that exceed expectations. Expertise in developing innovative strategies to improve processes and motivate teams, ensuring optimal performance and productivity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
Bjs Wholesales Club
Jacksonville, FL
2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Dollar General
Jacksonville, FL
02.2021 - 2024
- Courteous and self-motivated sales associate with a strong background developing effective merchandise displays, managing cash transactions and providing excellent customer service through teamwork and communication
- Enforcement of safety and health rules provided by the company
- Protected store assets and merchandise by adhering to company protocol
- Examining merchandise to ensure that it is displayed as well as priced correctly
- Inventory maintenence
Manager
Tropical Smoothie Cafe
03.2017 - 01.2021
- Recruited, hired and trained 10+ employees, developing them to be productive team members with excellent menu knowledge
- Maintained high standards of customer service during high-volume, fast-paces operations.
- Communicated clearly and positively with a team along with other management.
- Mastered and taught point-of-service computer system for automated order taking.
- Effectively handled currency and credit transactions quickly and accurately.
- Constructed and deployed successful strategies to enhance restaurant preformance.
Education
Diploma -
First Coast High School
Jacksonville, FL05.2019
Skills
- Organization
- Interpersonal communication
- Teamwork
- Active listening
- Scheduling
- Strategic planning
- Flexibility
- Creativity
- Time management
- Relationship building
- Operation improvement
Certification
Information technology
Timeline
Manager
Dollar General
02.2021 - 2024
Manager
Tropical Smoothie Cafe
03.2017 - 01.2021
Supervisor
Bjs Wholesales Club
2024 - Current
Diploma -
First Coast High School