Hannah Shippy
Pacolet,SC
Summary
At Bronco’s Mexican Restaurant, I excelled in guest engagement and multitasking, significantly reducing wait times through effective team collaboration and problem-solving. My dedication to cleanliness and customer satisfaction minimized complaints, showcasing my ability to maintain a welcoming environment while managing high-volume periods with patience and empathy.
Overview
1
1
year of professional experience
Work History
Hostess
Bronco’s Mexican Restaurant
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate Of Business Administration - Business Administration
Spartanburg Methodist College
Spartanburg, SCHigh School Diploma -
Broome High School
Spartanburg, SC05.2024
Skills
- Effective multitasking
- Patience and empathetic
- Guest engagement
- Cleanliness maintenance
- Complaint handling
- Efficient collaboration
- Communication
- Team Work
Timeline
Hostess
Bronco’s Mexican Restaurant
06.2024 - Current
Associate Of Business Administration - Business Administration
Spartanburg Methodist College
High School Diploma -
Broome High School
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