Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hannah Shwayder

11009 Chesmore St, Highlands Ranch,CO

Summary

Customer-focused individual eager to put excellent communication and interpersonal skills into practice. Able to accurately handle appointments, schedules, billing and payments. Highly organized with exemplary multitasking, time management and customer service skills. Dependable, quick-learning and willing to go the extra mile.

Overview

2
2
years of professional experience

Work History

Dispensary Retail Agent

The Stone
12.2023 - Current
  • Greeted customers in a friendly and welcoming manner.
  • Assisted customers and fellow employees while meeting regulation standards
  • Ensured an accurate inventory of all product and related items.
  • Worked with my team to maintain an effective atmosphere and efficient service
  • Resolved complaints quickly or notified the Lead/Manager when necessary.
  • Handled cash transactions and maintained a balanced cash drawer.

Restaurant Hostess

Cranelli's Italian Restaurant
08.2023 - 12.2023
  • Took reservations and to-go orders by phone, answered customer questions about hours, seating, and menu information.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.


Customer Service Associate

Harvest Of Baseline
10.2021 - 03.2022
  • Welcomed customers with a positive attitude and a focus on customer satisfaction.
  • Gained rapport with customers by actively listening and answering inquiries.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Handled cash and credit transactions and accurately balanced cash drawer.
  • Managed workflow effectiveness to ensure minimal wait times and maximum sales.

Education

BSW - Social Work

Arizona State University
Tempe, AZ
12.2022

High School Diploma -

Cherry Creek High School
Greenwood Village, CO
05.2017

Skills

  • Customer relations
  • Problem Resolution
  • Organization Skills
  • Effective and Clear Verbal and Written Communication
  • Team Collaboration
  • Appointment Scheduling
  • Regulatory Compliance
  • Clerical Support
  • POS System Operation
  • Microsoft Office Efficient

Affiliations

  • On-going Volunteer - Elevating Connections
  • Social Medica Advisor - Fried Egg Amateur Tour
  • Member - Alpha Delta Pi Sorority

Timeline

Dispensary Retail Agent

The Stone
12.2023 - Current

Restaurant Hostess

Cranelli's Italian Restaurant
08.2023 - 12.2023

Customer Service Associate

Harvest Of Baseline
10.2021 - 03.2022

BSW - Social Work

Arizona State University

High School Diploma -

Cherry Creek High School

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Hannah Shwayder