Edward Daniels
Chicago,IL
Summary
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
7
7
years of professional experience
Work History
Dispensary Agent
Ascend Wellness Holdings
02.2022 - Current
- Assist patients in selecting suitable products, enhancing satisfaction through tailored advice
- Manage cash transactions accurately in a dynamic setting, ensuring financial precision
- Educate patients on strains and dosages, improving their understanding and safe consumption
- Maintain compliance with health regulations by ensuring a clean and organized environment
- Implement efficient transaction systems to accelerate checkout processes, reducing wait times
- Optimized patient service flow, reducing wait times significantly
- Boosted store revenue by enhancing customer consultation efficiency
- Analyzed customer feedback to refine product offerings
- Supported team members to foster a collaborative work environment
Customer Experience Manager
Marianos
08.2020 - 01.2022
- Led a team to enhance customer satisfaction, achieving a 32% loyalty increase
- Managed customer service, reducing response time and improving issue resolution
- Developed training programs, boosting team skills and service quality
- Introduced real-time feedback system, enhancing service adaptability
- Cultivated a team-focused environment, improving collective problem-solving
- Streamlined customer interactions, reducing complaints by 20%
- Trained team members on best practices for delivering exceptional customer service
- De-escalated conflicts and retained customers with expert communication skills
- Built competent, diverse and high-performing team through strategic hiring practices
Sales Associate
Yelp
01.2018 - 01.2020
- Engaged customers to exceed sales targets, offering tailored solutions that drove repeat business
- Built strong customer relationships through exceptional service, increasing repeat clientele
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships
- Answered warm inbound calls from potential customers answering advertising solicitations
- Kept callers focused on products and benefits with skilled call management
Education
High School Diploma -
Kenwood Academy High School
Chicago, IL06.2009
Skills
- Excellent people skills
- Pipeline maintenance
- Screening resumes
- Talent management
- Inventory tracking
- Creative solutions
- Innovative thinking
- Customer relations
- Decision-making
Timeline
Dispensary Agent
Ascend Wellness Holdings
02.2022 - Current
Customer Experience Manager
Marianos
08.2020 - 01.2022
Sales Associate
Yelp
01.2018 - 01.2020
High School Diploma -
Kenwood Academy High School
Similar Profiles
STEVE NUZZISTEVE NUZZI
Cultivation Technician at Ascend Wellness HoldingsCultivation Technician at Ascend Wellness Holdings
Cora PolesovskyCora Polesovsky
Director of Construction, Design, and Facilities at Ascend Wellness HoldingsDirector of Construction, Design, and Facilities at Ascend Wellness Holdings
Paige WolfPaige Wolf
Cultivation Assistant Manager at Ascend Wellness HoldingsCultivation Assistant Manager at Ascend Wellness Holdings