Jujuan Martinez
Philadelphia,PA
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
11
11
years of professional experience
Work History
Dispensary Agent
Restore Integrative Wellness Center
07.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Distribution Specialist/ Truck Driver
Verano
03.2022 - 09.2023
- Worked within the company's continuous improvement system.
- Efficiently operated packaging equipment. (Flow Wrap, labeling, and heat-sealing machines.)
- Hand weigh, assemble, seal and label sales floor medicine.
- Lesion between clients and vendors to foster and maintain professional relationships.
Team Leader
AYR Wellness
12.2021 - 02.2022
- Maintained guidelines met by the Philadelphia Department of Public Health.
- Daily patient intakes and registration into EMR.
- Provided cannabis treatment education to patients.
- Maintained excel spreadsheets containing store data.
Sales Floor Manager
Trulieve
03.2019 - 07.2021
- Managed sales transactions.
- Oversaw store operations.
- Maintained inventory and stock.
- Conducted new staff onboard training.
- Processed staff clock in for payroll.
Home Health Care Aid
Ameribest
03.2014 - 06.2021
- Continuous oversight of client’s overall living condition.
- Observing and reporting client’s mental and physical state.
- Documented distributed medication daily and on time.
- Aiding client with daily activities and errands.
Canvassing Field Manager
Donor Development Strategies
03.2018 - 09.2019
- Traveled throughout Eastern Pennsylvania communities to raise awareness and funds for WHYY, PBS, NPR, and their associates.
Education
Google Career Certificates - UX Design
Coursera
Associate Of Arts And Sciences - Commercial And Advertising Art
Community College of Philadelphia
Philadelphia, PA05.2014
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Thomas Edison High School
06.2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Customer complaint resolution
- Customer needs determination
- Order fulfillment
- Schedule management
Accomplishments
- Successfully launched a flagship location with corporate members.
- Organizational and strong performance measures lead to promotions within a year.
Timeline
Dispensary Agent
Restore Integrative Wellness Center
07.2024 - Current
Distribution Specialist/ Truck Driver
Verano
03.2022 - 09.2023
Team Leader
AYR Wellness
12.2021 - 02.2022
Sales Floor Manager
Trulieve
03.2019 - 07.2021
Canvassing Field Manager
Donor Development Strategies
03.2018 - 09.2019
Home Health Care Aid
Ameribest
03.2014 - 06.2021
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Thomas Edison High School
Google Career Certificates - UX Design
Coursera
Associate Of Arts And Sciences - Commercial And Advertising Art
Community College of Philadelphia
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